Bilingual Customer Service Representative

Smart and Intellectual Representative (with good language expertise in Mexico - Spanish and English), has got great interpersonal skills, confidently talks and has the caliber to have positive conversations with various sources & employers to get the previous and current employment and education details of their previous employees per requirement.

Has the capability to own the problem and get the job done effectively- must be capable of getting verifications, solving customer issues/complaints and inquiries & helps enhance customer experience.

Must know to multi-task and toggle between applications, must be good with MS Office package skills (like usage of outlook, reading and comprehending emails and responding to various sources), must be a quick learner to learn complex processes

Responsibilities:

- Manage daily inbound and outbound calls with efficiency (approximately 70 checks to be attempted via calls and emails and an expectation of 15% to 20% successful closures)
- Follow communication “scripts” when handling different business scenarios
- Get employment & education verification from different sources. Identify customers’ needs, clarify the business need, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage with customers to enhance overall customer experience
- Maintain records of all conversations in our database in a comprehensible manner
- Frequently attend training & seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

Skills:

- Verbal communication (Must know Spanish and English (basic Portugal language will be an added advantage))
- Good with written and verbal communication
- Good with Listening and comprehending skills
- Phone Etiquettes
- Data entry skills
- Interpersonal skills
- Client Centric
- Customer service oriented
- Eye for details
- Professionalism
- Multi-tasking

Education, Experience, and Licensing Requirements:

- University/college degree
- Experience Required – 0-1 Years
- Previous customer service experience, especially in call-centers, preferred.

Location & Shift Availability

● Puebla (San Andres Cholula)- Work from Office (Monday to Friday)

● Office address
- Regus - Puebla Triángulo Las Ánimas, Calle 39 Pte. 3515-Piso 5, La

Providencia, 72400 Heroica Puebla de Zaragoza, Pue., México.