Videogames Customer Service Representative; Written FPS game

Puesto: Video games Customer Service Representative (WRITTEN SUPPORT for FPS game)
Description
Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

POSITION SUMMARY:

Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Requirements
Strong written and verbal communication skills in English and Spanish.
Ability to multi-task.
Ability to easily adapt in a constant evolution environment
Excellent customer service skills
Ability to actively listen to instructions and execute tasks communicated.
Full-time availability
High School Diploma preferred but not required.
Living in Mexico City or Estado de Mexico.
Experience playing FPS games is essential.
Availability to work rotating schedules: 8:00am to 5:00pm and 10:00am to 7:00pm.
Availability to work at the office in Col. Del Valle

Benefits
Salary: $10,500 gross (before taxes)
Bonus: $1,000 for working 45 hour shift
Bonus: $1,000 for working at the office
Law Benefits.
2 days off.
Career path.
After 3 months:
Medical expenses insurance.
Saving funds.
Grocery tickets ($1,200)

Here you can watch some videos from our official FB account regarding this position:
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Studio:
Keywords Studios

Location:

Americas
Area of Work:
Player Engagement
Service:
Engage

Employment Type:

Full Time, Permanent
Working Pattern:
On-site