Customer Support Supervisor; Hybrid

Puesto: Customer Support Supervisor (Hybrid)
With millions of diners, 70,000+ restaurant partners and 25+ years of experience, Open Table, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at Open Table has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the Job
As a Customer Support Supervisor, you will lead and empower a dedicated team of Customer Support Representatives to deliver exceptional service across Open Table's global restaurant and diner network. You will drive operational excellence, foster team development, and champion customer advocacy in a collaborative, fast-paced environment. By partnering closely with peers across the business, you will elevate support quality and ensure our partners and diners receive seamless hospitality solutions.

Responsibilities

Build, coach, and develop a high-performing team of Customer Support Representatives to achieve operational and service quality targets.

Foster a collaborative and inclusive team environment centered on continuous learning, performance development, and accountability.

Communicate effectively and facilitate engaging presentations to diverse internal and external audiences.

Partner with cross-functional peers to identify, establish, and implement standard support methodologies and best practices.

Navigate challenging performance conversations constructively while maintaining a supportive and positive team atmosphere.

Manage team schedules and resources flexibly to support evolving business and customer needs.

Minimum Qualifications

2+ years of supervisory experience in a call center or customer support environment.

Proven track record of building, leading, and motivating support teams.

Strong analytical thinking and behavioral problem-solving abilities.

Foundational knowledge of computer and home networking concepts, including operating systems, web browsers, routers, and modems.

Demonstrated ability to manage time effectively and handle multiple priorities simultaneously.

Preferred Qualifications

Working knowledge of current Microsoft Windows operating systems (client and server platforms).

Proficiency with iOS and Apple hardware environments.

Hands-on experience using modern support desk tools, such as Salesforce, Customer Communities, and live chat platforms.

Exceptional interpersonal and active listening skills with a strong dedication to customer advocacy.

Excellent written and verbal communication skills across formal and informal channels.

Benefits and Perks

Work from (almost) anywhere for up to 20 days per year

Focus on mental health and well-being:

Company-paid therapy sessions through Spring Health

Company-paid subscription to Headspace

Paid parental leave

Generous paid vacation + time off for your birthday

Paid volunteer time

Focus on your career growth:

Development Dollars

Leadership development

Access to thousands of on-demand e-learnings

Travel Discounts

Employee Resource Groups

Christmas Bonus - 30 days

20 days of paid time off a year

25% vacation premium

Private health, dental, and life insurance

Monthly social events and happy hours

The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why Open Table has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the…