Customer Success Manager

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive and sustainable. With more than 28,000 employees worldwide, we help customers solve complex challenges and guide meaningful outcomes across industries. Our customers produce products that keep the world moving—from life-saving medicines and food production to clean water and sustainable transportation. Behind their success are passionate problem-solvers dedicated to making a positive impact every day.

We welcome makers, innovators, and forward-thinkers who are looking to grow their careers while helping our customers achieve success. If that's you, we'd love to have you join our team.
About the Role

Job Description:

Customer Success Manager You will report to:
Customer Success Work Model:
Hybrid

Location:

Mexico or Colombia As a Customer Success Manager, you will manage a portfolio of site-based and multi-site customer accounts, helping customers maximize the value of their Thin Manager software subscriptions and support agreements. You will create customer adoption, retention, renewals, and growth by building trusted relationships with customers, identifying opportunities to expand customer value, and ensuring successful contract renewals. You will help support Annual Recurring Revenue (ARR) growth while serving as a strategic advisor throughout the customer lifecycle.

You will primarily focus on supporting customers throughout North America and Latin America. It involves working with customers, sales teams, channel partners, and team members to achieve our goals and long-term customer success. You will report to the Team Lead and work in a hybrid environment.
Main Responsibilities Grow customer relationships and ARR across a portfolio of Thin Manager accounts, ranging from light-touch to enterprise customers.
Promote customer success throughout the lifecycle, including onboarding, adoption, optimization, expansion, contract renewals, and retention activities.
Partner with customers to understand our goals and align Thin Manager solutions to desired outcomes.
Develop relationships with your team across multiple organizational levels.
Identify opportunities to increase software adoption, customer retention, contract renewals, and recurring revenue growth.
Conduct Executive Business Reviews (EBRs) and engagements with customer stakeholders and decision-makers.
Collaborate with Sales, Renewals, Channel Partners, Teams, and Customer Success teams to maximize customer value and support growth projects.
Maintain accurate customer records, opportunities, forecasts, and account information within CRM systems.
Support operational activities related to Thin Manager, including subscription management, order validation, and renewal processing.
Be the customer advocate while balancing customer satisfaction, retention, and our goals.
Experience managing relationships with a range of customers and adapt to changing customer and our needs.

Required Qualifications Bachelor's Degree.
Ability to travel up to 10–20%.
Exper…