Customer Service Va

Who We Are:

Native Pest Management is a local, family-owned business providing pet-friendly and environmentally responsible pest control services across Florida. We take pride in using safe, ethical practices and go above and beyond to exceed customer expectations every day.
We are proud to have earned a place on the Inc. 5000 List of the Fastest Growing Companies in the United States from 2021 to 2025, as well as the 2021 Better Business Bureau Torch Award for Ethics. These recognitions reflect our commitment to quality and integrity in everything we do.
Additional recognitions include:
Recognized in the PCT Top 100 as one of the largest and fastest-growing pest control companies in North America
Named to the Gator
100 List of fastest-growing Gator-led companies four years in a row, ranking No. 24 in 2025
Ranked #1 Pest Control Company in Florida by Top Rated Local™ based on more than 10,000 five-star reviews
Winner of the 2023 FLCAJ Readers’ Choice Platinum Award for pest control services Your Opportunity:
We are searching for a polite, professional Customer Service Virtual Assistant (VA) to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our services. This position may handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

This position is remote only.
Responsibilities:
Handle many inbound calls to current and potential customers
Identify the needs of customers, resolve issues, and provide solutions
Identify and escape issues to supervisors as needed
Schedule and plan services and appointments
Respond in a timely manner to customer calls, texts, voicemails and emails
Answer calls from potential new clients and schedule our sales team to meet with them for free inspections
Assist management, technicians and salespeople with day-to-day requests
Collect service payments from customers and call/text/email past due accounts
Communicate regularly with field technicians to coordinate service schedules and times Perks: 10 days of paid time (PTO) during the first year6 US Holidays (see note below)
Paid Training
Employee Referral Bonus
Aguinaldo Bonus Specifics
Full-time role (40 hours per week)

Schedule:

Monday–Friday, 8:00 AM – 5:00 PM EDT/EST (GMT-5), including a 1-hour unpaid lunch break. This role WILL require availability for a rotating half-day Saturday shift (8:30 AM–12:30 PM EST), approximately once monthly or more as needed.

Note:

While three U. S. holidays are fully observed (Thanksgiving, Christmas, and New Years), there may be a need for coverage on other U. S. holidays such as Memorial Day, Independence Day (July 4th), and Labor Day due to high lead volume. This is rotational.
Requirements:
Previous customer service experience preferred
Strong high-speed Wi‑Fi
Good microphone/headset
Good camera
Call center experience strongly preferred

Experience with customer relationship management (CRM) software strongly preferred Working knowledge of office software
Entry-level knowledge/skill proficiency with Google Suite including Gmail, Google Sheets, Google Docs, etc
Must be able to type at a minimum of 50 WPM and 90% accuracy. (A typing test will be conducted)
Exceptional written, verbal, and interpersonal communication skills Bilingual in English/Spanish is preferred. Why Native Pest Management:
At Native Pest Management, we focus on creating long-term careers for our employees with clear paths for growth. Our goal is to become the largest privately held pest control company in Florida,…