Workday HCM Consultant

WPP is the trusted growth partner for the world’s leading brands.

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We have been building the world's most valuable brands for 50 years and have global reach across 100+ markets, with deep local expertise.

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WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:

Enable cost-effective transformation and operational efficiency

Accelerate adoption of AI, data, and digital platforms

Ensure consistent delivery of value and benefits across all agencies and markets

Minimise disruption and maximise engagement during large-scale change

Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP.

Why we're hiring:

We are looking for a Workday HCM Consultant with core HCM and absence/time tracking experience to join the Workday Services Team providing post go-live support.

Reporting to the Workday Services HCM Product Manager, the purpose of the role is to deliver high-quality advice and support across Workday HCM. This will include diagnosis and resolution of issues raised by colleagues, create and maintain organizations & structures, configuration across core HCM, absence, compensation and organizations.

This is an exciting and varied role in a dynamic team where you will work with the wider Workday Services Team to provide a world class level of Workday support and development on a day-to-day basis. You will also work with the WPP Workday implementation team and People teams to understand, improve and deliver an efficient and effective solution.

What you'll be doing:

Manage complex change requests, establish the underlying problem, propose options and fully document the solution

Diagnose and resolve core HCM, absence, compensation and Time Tracking issues raised by the business

Support global merger activities and deployments

Manage tickets from assignment, including P1 or P2 incidents, taking to production, keeping the requestor informed at all times

Provide guidance to our team of analysts when troubleshooting complex issues

Professionally manage escalations should they occur and communicating with senior stakeholders

Provide functional expertise and guidance to our People Teams

Accountable for maintaining up-to-date process documentation

Safeguard global standards and principles against competing requests and priorities

Participate in testing activities as required

Proactively identify opportunities to extend and improve our Workday usage

Maintain expertise on data standards/functionality/features/capabilities in Workday and technology trends

Who you'll be working with:

The Workday HCM Consultant will report to the Workday HCM Product Manager and will liaise with the global Workday…