Administrative Assistant

Puesto: Oliver Wyman Administrative Assistant
Location: Ciudad Nezahualcoyotl

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.
As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue of $27 billion and more than 95,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

For more information, visit    , or follow us on  Linked In  and  X  .

*** PLEASE SUBMIT RESUMES IN ENGLISH**
* * THIS IS A HYBRID ROLE THAT REQUIRES A PRESENCE IN THE OFFICE 2 DAYS PER WEEK. THERE IS NO OPTION TO BE FULLY REMOTE.
* Job Overview:
Oliver Wyman is seeking an organized and enthusiastic Administrative Assistant to support up to 6 Principals.

Key Responsibilities

Successfully and consistently complete a variety of administrative skills for your core clients

• Collaborate with other AA/EA to ensure fluid and flawless execution of duties that require teaming with others

• Basic calendar management including accepting and declining meetings, addressing calendar conflicts, identify and reserve meeting space, regular review of scheduled meetings to ensure logistics are accurate and no back-to-back dial-ins are scheduled

• Other administrative duties including booking business travel, organizing video conferences, processing expense reports, timesheets, vendor invoices, CRM contact data entry and updates, coordinate internal and external events

• Responsive to internal and external client needs

• Deliver a positive service experience to clients and work to build and maintain trusted relationships

• Single point of contact for core administrative needs

• Liaise with other support departments (DTP, Finance, IT, HC, etc.)

• Perform other related duties as required by management

Trust-based Teaming

• Build productive relationships with colleagues, understanding expectations and demonstrating commitment to team, including providing back-up coverage as needed

• Approachable and demonstrates a positive attitude

• Listens to others and is open and respectful of all views

• Demonstrates inclusive behaviors
Utilizes tools and resources to complete work to agreed standards

• Prioritize workload to deliver results on time

• Identify and escalate risks as necessary in accordance with company policies and procedures

Communication & Influence

• Convey clear written and verbal messages, presenting information in a way that is easy for others to understand

• Provide proactive status updates keeping key stakeholders informed on the status of requests

• Actively listen and seek clarification as needed

• Fair and respectful when communicating with others

Development & Leadership

• Attend trainings and firm events

• Respond to feedback and seek guidance as needed

• Set a positive example and acknowledge good work

Experience

Required:

• Previous administrative, hospitality or customer service experience, or other transferable skills

Technical

Skills:

• Fluency in English required, other languages may be required depending on office location

• Proficiency working with Microsoft Office Suite

• Basic knowledge of CRM a plus

Skills and Attributes:

• Good judgement

• Ownership mentality

• Empathetic, courteous, positive demeanor

• Strong organizational skills with demonstrated ability to prioritize and multiple task

• Ability to work in fast-paced environment and be detail-oriented

• Resourceful and proactive

• Strong problem-solving skills and decision-making capabilities

• Superior written and verbal communication skills

• Good time-management skills

• Team player who is able to work with different personalities and working styles

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000…