Inside Sales Support Analyst

Location: Santiago de Querétaro

1-2 days per week onsite in Querétaro, Mexico  Position Summary  :  Provides administrative, operational, and customer support to the Inside Sales team by assisting account managers with daily sales activities, coordinating shipping and order documentation, facilitating communication with warehouse, accounting, and other departments, and ensuring accurate and timely processing of customer orders and related documentation.

Provide support to warehouse operations by preparing and distributing shipping labels, packing lists, and related shipping documentation.
Maintain and manage customer portal activities, including invoicing, shipment processing, and Advanced Shipping Notices (ASN).
Process tax invoices ( facturas ) and payment receipts in compliance with customer and company requirements.
One (1) year of experience in sales support, customer service, logistics, order processing, administrative support, or a related area preferred.
Equivalent combinations of education, training, and experience will be considered.

Experience with order management, shipping documentation, and inventory-related processes preferred.
Familiarity with EDI (Electronic Data Interchange), ASN (Advanced Shipping Notices), export documentation, and USMCA/T-MEC documentation is desirable.
Ability to read, write, and communicate effectively in Spanish.
Basic to intermediate English proficiency preferred to support communication with customers, vendors, and company personnel in different countries.
Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.

Experience with ERP systems (SAP preferred), order management platforms, and customer service software preferred.