Coordinator, Global Events

Location: San Pedro Garza García (Jesús María)

Description

THE ORGANIZATION
Entrepreneurs’ Organization (“EO”) is a global nonprofit membership organization and peer network for entrepreneurs, connecting approximately 20,000 members through more than 220 chapters worldwide. EO’s purpose is to move the world forward by unlocking the full potential of entrepreneurs. Since 1987, EO has helped entrepreneurs achieve transformational growth through life-enhancing connections, shared experiences, and collaborative learning. Guided by EO’s core values, trust and respect, thirst for learning, think big, be bold, and together we grow, EO’s international staff works across diverse cultures in support of EO’s global community.

As an EO employee, you will work in a global entrepreneurial community and have opportunities for learning, collaboration, and professional growth. EO offers a competitive total rewards package, including benefits and professional development support, and a flexible work environment, subject to role, location, and applicable plan terms.

POSITION SUMMARY
This role supports Entrepreneurs’ Organization. Employment may be through a local employing entity or employer-of-record partner, depending on the hiring location.

The Coordinator, Global Events supports the execution of Global Events, including Explorations, Universities, Global Leadership Conference, and Leadership Academies, with a focus on registration management, attendee experience, communications coordination, and operational logistics. This role works cross-functionally with Event Leads, MSC team members, and technology partners to ensure accurate registration data, seamless communications, and a high-quality attendee experience.

The Coordinator manages all event-related lists and assignments (including rooming, activities, and group placements), supports payment tracking and refunds, and coordinates key communications and logistics. This role also contributes to event content development, SOP maintenance, attendee engagement initiatives, and overall operational readiness across the Global Events portfolio, while providing centralized support across the Global Events Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Registration & List Management
Manage and maintain all event-related lists, including registration lists, waitlists, rooming lists, activity selections, and group assignments
Ensure alignment and accuracy across all platforms (CRM, Cvent, Eventbrite, and internal trackers) in coordination with MSC and technology teams
Support payment tracking, reporting, and coordination of attendee refunds
Reconcile registration data with hotel rooming lists and internal records and provide accurate and timely reporting to Event Leads and leadership

Communications & Attendee Experience
Draft and compile event communication content (registration emails, updates, reminders) for Event Lead review, partnering with the Mar Comm team to ensure alignment with brand standards and messaging
Manage email distribution lists and execution through platforms such as Mailchimp or equivalent providers
Set up and manage Whats App groups for events to support real-time attendee communication
Prepare templates in Canva for onsite communications and event use
Support inbound attendee communications, including dietary requirements and general event-related inquiries
Partner with Event Leads and MSC team to ensure clear, timely, and consistent communication to attendees

Event Operations & Logistics
Coordinate event supplies, packing, and shipping logistics for Global Events and maintain inventory of event materials
Prepare the Global Events team for onsite execution, including materials, run-of-show alignment, and registration readiness
Manage the onsite registration experience and drive ongoing improvements to registration processes, including coordination of materials such as lanyards, luggage tags, and name badges
Support food and beverage coordination by tracking and communicating dietary requirements
Update and maintain Event SOPs and process documentation, identifying opportunities for improvement
Support the development and ongoing management of Global Events attendee loyalty initiatives and loyalty rewards group
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