Bilingual Patient Care Coordinator - Integrated Medicine

Location: Tláhuac

Description

Job Title:

Bilingual Patient Care Coordinator — Integrated Medicine
Position Type:  Full-Time

Work Hours:

8:30 AM – 5:30 PM EDT
Work Days:  Monday to Friday
Salary:  $6–$7 per hour, depending on experience
Job Code:  JL-PMC
Workplace:  Remote
Preferred Candidate

Location:

Latin America

About the Role  Our client is a U.S.

-based integrative medicine and wellness practice that provides patient-centered care through a holistic, root-cause approach. They are looking for a reliable and detail-oriented  Bilingual Patient Care Coordinator  to support daily front desk operations, patient communication, scheduling, intake, and administrative coordination.
This role is ideal for someone who is fluent in  English and Spanish , has experience in healthcare administration, and can provide warm, professional, and timely support to patients.

The right candidate should be highly responsive, organized, proactive, and comfortable managing calls, patient requests, and EMR-related workflows in a remote setting.

Patient Communication & Appointment Support   Answer inbound patient calls promptly and professionally, assisting with questions, requests, intake, follow-ups, and general coordination.
Schedule, reschedule, and confirm patient appointments while maintaining accurate appointment details in the EMR.
Provide warm, clear, and helpful bilingual communication to support patient satisfaction and maintain a high call-answering rate.

Insurance Verification & Patient Documentation   Perform insurance verification and eligibility checking when needed.
Ensure insurance details, patient information, and related documentation are accurate, confidential, and properly updated.
Coordinate with the appropriate team members regarding patient concerns, insurance updates, or scheduling issues.

Front Office & Administrative Support   Assist with email management, front desk coordination, and daily administrative tasks.
Follow structured workflows while adapting to client needs when necessary.
Identify workflow gaps or issues and proactively communicate possible improvements.

Tools You’ll Use   Cerbo (Nice to have but not required)
Excel (Nice to have)

Required

Skills and Qualifications   Must be  bilingual in English and Spanish.
Must be professional, warm, and patient-focused when communicating with patients.
Excellent attention to detail.
Strong problem-solving and critical thinking skills.
Ability to identify process gaps or issues and proactively address them.
Ability to follow structured processes and adapt when needed.
Organized, self-directed, and reliable.
Able to manage patient requests efficiently and professionally.
Committed to patient satisfaction and excellent service.
Reliable and accessible during scheduled work hours.
Must have reliable internet with no frequent outages.

Requirements

Experience Requirements:
Healthcare Administration Experience :
Required.
EMR Experience :
Required.
Medical Scheduling Experience :
Required. Cerbo scheduling experience is a plus.

Basic Requirements   Must speak and write English clearly and professionally.
Must have relevant work experience.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
Must be available to attend video meetings with camera on when required.

Technical Requirements   Computer:
Reliable laptop or desktop computer.
Internet:
Stable high-speed internet connection (minimum 25 Mbps).
Audio:
Noise-canceling headset.
Video:
Working webcam for virtual meetings.
Workspace:
Quiet and professional work environment.

Benefits
Dedicated HR & Contractor Support Team:  Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional):  A secure VPN license can be provided upon request to…