Senior Sales Support Ground & Rail

Location: Ciudad Nezahualcoyotl

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry.

As we continue growing at a fast pace, will you “Dare to Grow” with us?
About the Role
CEVA Logistics Mexico is looking for a highly motivated   Senior Sales Support   to join our   Ground & Rail Commercial Team   based in   Mexico City & Apodaca Nuevo León.

This position plays a key role in supporting the commercial organization by coordinating customer opportunities, preparing commercial proposals, collaborating with internal and external stakeholders, and ensuring the timely delivery of competitive logistics solutions. Working closely with Sales, Operations, Procurement, overseas offices, and carriers, the Senior Sales Support contributes to business growth by providing exceptional commercial support throughout the sales process.
The ideal candidate has solid experience within the Freight Forwarding industry, a strong understanding of Ground & Rail logistics, excellent communication skills, and the ability to work in a dynamic international environment.

Key Responsibilities
Support the Sales team throughout the commercial process by coordinating customer requests and business opportunities.
Prepare and manage commercial proposals, quotations, and customer documentation.
Coordinate with Operations, Procurement, overseas offices, and carriers to ensure service availability and competitive solutions.
Build and maintain strong relationships with customers, carriers, and international partners.
Follow up on customer requirements and ensure timely responses aligned with service level expectations.
Collaborate with cross-functional teams to deliver high-quality logistics solutions.
Analyze customer requirements and recommend the most suitable transportation solutions.
Maintain commercial records, reports, and customer information accurately.
Support business development initiatives and contribute to achieving commercial objectives.
Identify opportunities to improve commercial processes and enhance customer satisfaction.

Candidate Profile
We are looking for a proactive, customer-oriented professional with experience supporting commercial teams within the Freight Forwarding industry. The successful candidate is highly organized, analytical, detail-oriented, and capable of managing multiple priorities while building strong relationships with internal and external stakeholders.

Qualifications & Skills
Bachelor's Degree in Business Administration, International Trade, Logistics, Supply Chain, or a related field.
Minimum  4 years of experience   in a   Sales Support   , Commercial Support, or Customer Service role within the Freight Forwarding industry.
Experience supporting both   Ground & Rail   products.
Experience coordinating commercial proposals and negotiating with carriers and overseas offices.
Advanced English (written and spoken) –   mandatory   .
Strong knowledge of international logistics, Incoterms, freight forwarding operations, and customer service processes.
Advanced Microsoft Excel skills and proficiency in Microsoft Office.
Excellent communication, negotiation, analytical, and organizational skills.
Ability to work collaboratively with commercial, operational, and international teams.

Why Join CEVA Logistics?
At CEVA Logistics, you'll become part of a global leader in supply chain solutions, working in a collaborative and innovative environment where your expertise will help drive commercial success and deliver outstanding customer experiences.
If you're passionate about logistics, customer service, and supporting commercial growth in an international environment, we'd love to hear from you.