Resourcing Manager

Location: San Lorenzo Tenochtitlán

About ICP   ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L'Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content.

Content confidently.

TM
With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.
Who We Are
At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.
We're A People First Company
At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.
Bring the Confidence
Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We'd love to hear from you!
We are seeking a detail-oriented and organized Resourcing Manager to join our dynamic Operations team. The Resourcing Manager plays a key role in ensuring client projects are staffed effectively and delivery teams are optimized for success. This role manages the day-to-day coordination of people assignments across multiple projects, balancing client demand, skill alignment, and utilization targets. The Resourcing Manager serves as a central point of contact, acting as a bridge between Project Managers, Delivery Leads, and Leadership, maintaining visibility, predictability, and agility across all delivery operations.

Key Responsibilities:

Act as the central point of contact for all resourcing requests across client projects and internal initiatives.
Manage new project / resourcing requests and ensure all people resource data is complete and correct.
Evaluate resource requests and assign resources based on availability, skillset, and project priority in collaboration with Delivery Leads & PMO Leads.
Proactively identify resourcing risks or conflicts and recommend mitigation options.
Maintain utilization and forecasting reports and dashboards in Rocket to ensure accuracy and visibility.
Monitor and report on billable utilization, capacity planning, and forecasting metrics to support operational planning and business reviews.
Contribute to the continuous improvement of resourcing processes, tools, and reporting frameworks.
Govern usage of resourcing tools and frameworks as well as resourcing request acceptance criteria.
Califications:
5-7 years of experience in project management, consulting, professional services, or operations.
2-3 years as a project management lead
Thorough command of project life cycles and delivery structures.
Proficiency in project management or work management tools (e.g., Rocketlane, Workfront, Smartsheet, or similar).
Excellent communication, attention to detail, and stakeholder management skills.
Ability to work in a fast-paced, deadline-driven environment with competing priorities.
Ability to multi-task.
Someone who exemplifies our ICP Values:
Curious:
Always learning, eager to explore endless possibilities.
Inclusive:
Diversity is our strength. Every voice matters and we can achieve more when we do it together.
Focused:
With clear vision and unwavering dedication, we progress forward and deliver excellence.
Creative:
Unleashing imagination, innovating boldly, and redefining possible.
Trustworthy:
Built on honesty, respect, and integrity we stand strong together.