Jefe del proyecto clínico

Location: Ciudad Nezahualcoyotl

HCP Engagement Managed Services – Manager

Roles and Responsibilities , generally:
An HCP Engagement Operations Team Lead is responsible for leading and overseeing the day-to-day operations of the HCP engagement function they are assigned. This role manages team member assignments, operational metrics, SLAs, confirms compliance with regulatory and company standards, drives operational excellence, and supports the effective coordination of all engagement across any of the assigned functional teams, including HCP Onboarding, Engagement Ambassadorship, Contracting, Invoicing and Payments as well as Transparency Reporting.

The Team Lead provides guidance and oversight to a team of specialists they are assigned.
Responsibilities may include, but are not limited to:

● Team Leadership & Oversight:
○ Supervise and mentor team members across HCP engagement operations roles
○ Maximize operational efficiencies, allocate workload, monitor daily progress, and confirms service level agreements (SLAs) are met
○ Foster a culture of compliance, accuracy and collaboration

● Operational Management:
○ Oversee the execution of HCP contracting, onboarding, FMV/tiering assessments, and payment processing
○ Confirms operational processes are documented, standardized, and continuously improved
○ Coordinate with cross-functional teams to support HCP engagements

● Compliance:
○ Confirms adherence to internal SOPs and relevant regulations and policies (e.g., FMV governance, Sunshine Act/Open Payments, EFPIA as applicable)
○ Maintain audit-ready documentation and control evidence across onboarding, contracting, payments, and transparency data handoffs

● Metrics:
○ Track and report operational KPIs including cycle times, first-pass accuracy, SLA adherence, backlog, and quality findings
○ Identify trends, prioritize root-cause fixes, and drive actions that improve throughout and accuracy
○ Provide timely updates to leadership and client on operational metrics

● Coordination:
○ Partner with Business Owners, Legal/Compliance, Finance/AP, and Transparency Reporting to resolve exceptions, escalations, and data issues
○ Communicate status updates, risks, and decisions to stakeholders and leadership
○ Lead process optimization, tooling adoption, and playbook updates across HCP Onboarding, Engagement Ambassadorship, Contracting, Invoicing and Payments, and Transparency Reporting
○ Coach the team on new procedures, systems, and controls; support training and knowledge management
Other:

● Manage resourcing, scheduling, and coverage; conduct regular check-ins and performance feedback

● Perform other duties that naturally align with this role’s scope

● Embrace, learn, adopt and encourage the use of approved Responsible AI and automation tools.

Skills:

● Bachelor’s degree (Life Sciences, Business, or related field preferred)

● 5+ years of experience in HCP operations, compliance, or pharmaceutical industry support

● Prior experience managing a team or leading operational processes

● Strong understanding of HCP compliance requirements (FMV, Sunshine Act, etc.)

● Excellent organizational, communication, and stakeholder management skills

● Learning agility and adaptability across functional areas, systems and tools

● Proficiency in HCP engagement systems and reporting tools

● Additional Preferred:
○ Familiarity with systems used across the HCP lifecycle (e.g., onboarding/CRM platforms such as Reltio or iHub; CLM; ERP/procurement and AP)
○ Demonstrated ability to drive continuous improvement, implement controls, and deliver against SLAs in high-volume environments
○ Data-driven mindset with comfort presenting metrics and insights to leadership