Manager, EV Client Success

Location: Ciudad Nezahualcoyotl

The Manager for Mexico EV Client Engagement owns Mexico EV commercial performance, customer outcomes, and the local EV commercial operating model, driving new business, expansion, retention, and high-quality execution across strategic accounts. This role leads the Mexico EV pod, runs the pipeline and forecast cadence, ensures consistent in market execution of GTM and delivery playbooks, and serves as the senior commercial voice to Product, Strategy, Sales, and regional leadership to remove blockers and strengthen product-market fit.
Pipeline, Bookings & Revenue Ownership (Mexico)

• Own Mexico EV/energy commercial performance, including pipeline coverage and quality, conversion, bookings, revenue contribution, expansion pipeline, and retention drivers.

• Partner with Mexico Sales leadership on segment focus, account strategy, deal tactics, and executive alignment; directly sponsor top pursuits and strategic opportunities.

• Drive disciplined opportunity qualification, value articulation, close planning, and cross functional approvals to improve win rate and cycle time while protecting margin and delivery feasibility.

• Use GTM playbooks, pricing/financing constructs, and deal guardrails to ensure consistent, repeatable, and commercially sound execution in market.

Strategic Account Governance & Customer Outcomes

• Lead account planning and governance for priority Mexico customers, including executive sponsorship, multi-year roadmaps, customer success plans, and expansion hypotheses.

• Own account-level EV/energy outcomes (relationship health, NPS/CSAT drivers, adoption, issue resolution, renewal/expansion readiness) in partnership with Programs, Customer Success, and Support.

• Serve as the senior relationship owner for key customer executives and coordinate cross functional issue resolution with clear ownership, escalation, and closure.

• Ensure commercial commitments are aligned to product readiness, operational capacity, contractual risk, and scalable delivery standards.

Mexico EV Operating Model, Playbooks & Team Leadership

• Establish and continuously improve the Mexico EV operating model, including roles/coverage, interfaces with Sales/Product/Delivery/Support, governance routines, and escalation paths.

• Build and maintain repeatable playbooks for pursuit governance, solutioning/scoping, pricing inputs, handoffs to implementation, customer launch, reporting, QBRs, and renewals/expansion.

• Lead and develop the Mexico EV commercial pod; expected direct or dotted-line oversight may include EV Commercial Enablement and EV Advisory/Programs, with close coordination to Product Localization.

• Set capability-building priorities, onboarding materials, and performance routines that improve seller readiness, delivery handoffs, and cost-to-serve.

Forecasting, CRM Hygiene & Performance Cadence

• Run the Mexico EV/energy forecast and pipeline ensuring stage discipline, CRM hygiene, close plan quality, and leadership-grade visibility.

• Define operating routines for pipeline inspection, stuck-deal escalations, win/loss reviews, progress-to-plan tracking, and performance scorecards

• Identify systemic blockers (pricing, product gaps, process friction, delivery constraints, reporting gaps) and drive resolution with accountable owners.

• Provide executive-ready updates on Mexico pipeline health, key account risks, delivery readiness, and required decisions or trade-offs.

Cross-Functional Leadership & Voice of Customer

• Act as the Mexico commercial voice to Product, Energy Strategy, GTM Design, and regional leadership, providing structured feedback on customer needs, deal blockers, competitive dynamics, and localization requirements.

• Partner with Product Localization and global Product teams on launch readiness, roadmap sequencing, adoption blockers, and product-market fit in Mexico.

• Influence refinements to GTM playbooks, packaging, pricing/financing constructs, reporting, and client delivery models based on market learning.

• Ensure Delivery, Programs, Support, Legal/Regulatory, Finance, and Billing teams are aligned to customer commitments and market requirements.

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Education and Experience

• Bachelor’s degree in…