Manager, Membership Operations

Puesto: Manager, Membership Growth Operations
Location: Iztapalapa

Description

THE ORGANIZATION
The Entrepreneurs’ Organization (EO) is a high-quality support network of 18,000 business founders and owners in 220 chapters and 80 countries worldwide. EO’s purpose is to move the world forward by unlocking the full potential of entrepreneurs. Since 1987, EO has helped entrepreneurs achieve transformational growth through the power of life-enhancing connections, shared experiences, and collaborative learning. Guided by EO’s core values: trust and respect, thirst for learning, think big, be bold, and together we grow, EO’s international staff collaborates successfully across diverse cultures.

As an EO employee, you will gain access to the world’s top experts in entrepreneurship, grow beyond your perceived limits, and make breakthroughs as you refine and realize your personal goals. EO’s competitive total rewards package, flexible work environment, and generous professional development resources are frequently cited as among the most popular benefits of working at EO.

POSITION SUMMARY
The Manager, Membership Growth Operations at Entrepreneurs' Organization (EO) is instrumental in driving and executing strategic growth initiatives aimed at achieving EO's ambitious global expansion goals in line with the membership base long-term vision. This role provides essential support in project coordination, internal communications, membership processes, chapter launches, and cross-functional collaboration. It enables excellence in execution across EO’s global growth initiatives.
With a foundation of prior strategic experience, the Manager brings critical institutional knowledge to deliver operational rigor, surface and socialize recruitment trends, and ensure EO’s regional growth activities are well-coordinated, aligned, and documented. This individual will serve as an integrator—connecting dots across teams and regions to enhance global visibility and coherence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Cross-Regional Insight & Global Trend Monitoring
Support and collaborate with the Growth Membership Managers across four global super-regions to review and synthesize monthly meeting notes by region.
Support in identifying recurring themes and trends, particularly regarding recruitment and co-investment plan crossover opportunities.
Provide growth summaries and trend reports to senior growth leadership to inform decision-making and global alignment.

Communication and Meeting Management
Schedule, organize, and manage internal and external calls for the Growth Portfolio team when necessary.
Create and manage Growth Whats App groups and other communication tools to streamline team interactions.
Draft and distribute monthly newsletters and updates to internal stakeholders and subject matter experts.
Support the logistics, content development, and coordination for EO growth-related events, including GLC and VCOT sessions.

Membership Operations Support
First point of contact for membership qualification and other membership inquiries.
Track, update, oversee, and coordinate the application process for new members and prospects, ensuring alignment with EO’s membership standards.
Provide operational support for all membership-related activities, including regional onboarding and training.

Chapter Launch Coordination
Support “Coming Soon” chapter development through application processing and launch preparation.
Collaborate with regional staff, tech support, and administrative teams to ensure smooth chapter setup and integration.

Project Coordination and Vendor Liaison
Maintain project trackers, timelines, deliverables, and task lists for key growth initiatives.
Prepare documentation, meeting notes, and follow-up communications to support team productivity.
Manage external vendors as needed to ensure quality and timely deliverables for Growth Portfolio projects.

Data Management and Reporting
Conduct monthly audits and updates to growth leadership.
Design and manage surveys, feedback forms, and application reviews to support data-informed decision-making.
Monitor engagement and application flow, highlighting areas for operational improvement and growth.

Growth Portfolio
Serve as the primary liaison for Leadership…