General Manager

Location: Cozumel

Location:

Cancun, Mexico.

Property: SHA Mexico

Job Purpose:

The General Manager will be responsible for leading SHA Mexico, a flagship property of the internationally acclaimed SHA, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness.

The successful candidate will combine strategic vision with a hands-on operational approach, driving exceptional guest experiences, financial performance, and a high-performing, values-driven organizational culture.

The role requires a “Think Global, Act Local” mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high-profile, and international clientele.

Main

Duties & Responsibilities:

- Lead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience.
- Drive a visible, hands-on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments.
- Foster and embed AB Living Group’s core values in the organization:
Excellence, Evolution, Honesty, Caring, and Happiness.
- Build, develop, and retain a high-performing leadership team capable of delivering operational and strategic results.
- Oversee financial performance, including budget execution, revenue management, cost control, and KPIs.
- Ensure the property delivers a seamless guest journey for VIP and international clientele, maintaining personalization and memorability.
- Serve as the public face of the property, engaging with high-profile guests, stakeholders, and media as needed.
- Promote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality.
- Ensure compliance with all legal, safety, health, environmental, and operational standards.
- Protect assets, manage capital expenditure planning (CAPEX), and ensure long-term property value.

Job Profile:

- Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related fields.
- Advanced studies in Wellness Management, Luxury Hospitality, or an MBA considered an advantage.
- Minimum 15 years in luxury hospitality, with at least 3–5 years in a General Manager or Director of Operations role.

- Experience with international ultra-luxury brands.
- Proven expertise across Rooms Division, Food & Beverage, Finance, and Commercial functions.

Languages:

- Fluent English and Spanish required.
- Additional languages considered an asset.

Specific

Competencies:

- Strategic vision and business orientation.
- Think Global, Act Local mindset.
- Strong operational leadership and hands-on execution.
- Ability to combine strategy and daily operations effectively.
- Strong focus on guest experience and personalization.
- Ability to influence and manage high-profile stakeholders.
- Adaptability to multicultural environments.

Technological

Skills:

- Proficiency in property management systems and operational software.
- Advanced knowledge of Microsoft Office or Google Workspace.
- Experience in data-driven operational decision-making.

Skills Chain of Command:

- Proactivity
- Analytical skills
- Results-oriented
- Interdepartmental integrator

Competencies based on our values:

- Excellence | We strive for excellence in everything we do, making it a habit
- Evolution | We are committed to constant improvement and innovation
- Honesty | We prioritise honesty and loyalty in everything we do
- Caring | We genuinely care for our guests, our team, our planet, and our resources
- Happiness | We enjoy the journey,facing challenges with passion and enthusiasm

Other Competencies and

Skills Required:

- Strong business orientation and strategic mindset.
- Ability to work in international and multicultural environments.
- Excellent interpersonal and communication skills.
- Ability to manage multiple priorities simultaneously.
- Willingness to travel as needed.