Butler Manager

Location: San José del Cabo

Qualifications:

- SHIPBOARD Employment
- Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment
- Professional Butler or luxury service certification such as "The International Butler Academy) is an advantage
- Previous shipboard experience is highly preferred
- Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as (French, Spanish, Italian, Russian, mandarin, Arabic, Japanese are an asset).
- Excellent interpersonal and leadership skills؛ ability to lead, motivate, and develop a culturally diverse workforce

Duties and Responsibilities:

- Ensure delivery of exceptional butler services to guests
- Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently
- Conduct embarkation inspections of all VIP suites
- Ensure in-suite arrival procedures are executed to brand standards.
- Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations.
- Mentor and prepare the Senior Butler for managerial responsibilities
- Meet or exceed brand‑defined performance targets and KPIs for the Butler Team.