Field Operations Specialist

Puesto: Field Operations Specialist  )
Location: Cuautitlán Izcalli

STATUS:
Actively Hiring for Current Openings

Natural Habitat Adventures is actively hiring experienced Field Operations Specialists based in Mexico City for upcoming opportunities supporting our Kingdom of the Monarchs itinerary beginning in December 2026. As part of our Field Staff team, Field Operations Specialists work alongside Expedition Leaders to provide the operational, logistical, and guest service support that keeps every expedition running smoothly.

Calm under pressure, highly organized, and proactive, our Field Operations Specialists play an essential role in delivering safe, seamless, and exceptional guest experiences. They anticipate needs before they arise and ensure every operational detail—from coordinating transportation, meals, and gear to assisting with luggage and caring for guests—is handled with professionalism and care. Through respectful communication and a strong commitment to guest well-being, sustainability, and safety, they help travelers focus on connecting with nature, culture, and conservation while allowing Expedition Leaders to focus more fully on interpretation and guest engagement.

To support local communities and provide guests with a more authentic local experience, we prioritize hiring Field Team members who live in the regions where we operate. Only applicants currently residing in Mexico and legally authorized to work in Mexico will be considered.

RESPONSIBILITIES

General Operations Team Duties

Provide logistical support for Expedition Leaders and trip needs

General program set-up & take-down in Mexico City

Support with logistics as needed

Support with after-hours coverage as needed

Manage cash preparation and allocation for field operations, helping exchange USD to pesos at exchange houses, and divvying up cash for trips and Expedition Leaders

Prepare and distribute Expedition Leader trip materials and petty cash, ensuring accurate cash verification and sharing relevant guest and logistical information before each trip

Maintain close communication and teamwork with Field Operations Specialists based in Angangueo and office staff based in Colorado

Maintain and update guest arrival/departure information and coordinate daily airport transportation with vendors and the Trip Owner.

Other duties as necessary

Guest Experience

Provide a warm and informative welcome to arriving guests, distribute welcome materials, and answer questions to ensure a positive arrival experience.

Send off departing guests and coordinate airport transfers, ensuring guests know where and when to meet their driver for departures

Assist with luggage arrival and departure as needed

Provide operational support during guest health concerns, travel disruptions, and other unexpected situations, coordinating with Expedition Leaders, transportation providers, and hotel staff as appropriate

Provide local knowledge of Mexico City and recommended activities for guests spending extra time in the area

Hotel and Vendor Coordination

Coordinate with hotels and vendors to ensure accurate room assignments, guest dietary requirements, and operational readiness for arriving and departing groups

Coordinate operational readiness for welcome dinners and guest orientations, including preparation of guest materials, A/V equipment, coordination with hotel staff, and resolution of on-site logistical issues

Coordinate breakfast operations with hotel staff, ensuring group seating, accurate billing, and timely resolution of guest or operational issues

Gear & Inventory

Support, maintain, and organize all trip gear stored in Mexico City

Coordinate with other Field Operations Specialists to obtain any special equipment or supplies needed for each trip

Ensure all buses are equipped with first aid kits

Purchase or source additional seasonal gear and supplies locally, as needed

Ensure projectors, trekking poles, and oxygen tanks are on site and ready before each group arrives

Manage in Reach devices and track which staff members have each device

Ensure photography groups have the appropriate photo cheat sheets

Monitor gear and supply inventory. If any items are running low and need to be shipped from the office, communicate with the Trip Owner.

QUAL…