Customer Service Representative, Logistic, Supply Chain

Location: San Lorenzo Tenochtitlán

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry.

The  Customer Success Expert  plays a key role in strengthening customer relationships, driving account growth, and delivering commercial excellence within the Contract Logistics business. This role manages one or more customer accounts, ensuring high levels of satisfaction, retention, and profitable expansion through proactive relationship management and data-driven insights.
As a trusted customer partner, the Customer Success Expert identifies new opportunities within existing accounts, supports pricing and commercial negotiations, and collaborates with internal stakeholders to ensure execution aligns with customer strategy and business objectives.

Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience).
~3–5 years of experience in customer success, account management, or commercial support within contract logistics, 3PL, or supply chain environments.
~ Demonstrated ability to manage customer relationships, support commercial activities, and contribute to revenue growth goals.
~ Experience working with cross-functional teams and supporting contract or pricing discussions preferred.

Strong commercial awareness and analytical ability to identify growth opportunities and assess financial impact.
Manage day-to-day customer relationships for assigned accounts, acting as the primary point of contact for commercial and strategic discussions.
Identify opportunities for organic growth, including renewals, upsells, and new service adoption, in alignment with customer goals and business priorities.
Support the development of business proposals, pricing recommendations, and commercial cases for growth opportunities.
Collaborate with the Customer Success Manager to execute account growth strategies and achieve financial and performance targets.
Track account performance against revenue, margin, and satisfaction metrics, escalating risks or opportunities proactively.
Conduct regular business reviews and performance discussions to demonstrate value, share insights, and strengthen engagement.
Support resolution of customer issues in coordination with internal teams to maintain satisfaction and long-term partnership.
Serve as the customer advocate internally, ensuring alignment between service delivery and customer expectations.
Commercial & Financial Focus
Analyze account performance data to identify trends, risks, and opportunities for growth or improvement.
Review and validate invoices prepared by the Billing team to ensure accuracy, alignment with contractual terms, and prevention of future billing discrepancies or credit requests.
Partner with Finance and Billing teams to resolve invoice or revenue-related issues promptly and transparently.
Contribute to financial planning activities such as forecasting, contract renewals, and pricing updates.
Support commercial and contract discussions by providing data, analysis, and recommendations that drive profitable outcomes.