Human Resources Operations Specialist

Location: San Lorenzo Tenochtitlán

Ready to Lead and Make an Impact? Join Us as HR Operations Team Lead! We’re looking for a dynamic leader to be the primary point of contact for support, guidance, and escalations for our Employee Service Desk and HR Data Operations teams.

As the HR Service Center Manager, you will lead a team of 6 coordinators responsible for managing HR cases and data transactions across US & Canada. This role is critical for ensuring operational excellence, driving performance, and acting as the HR process expert for the region.

What You’ll Do:

- Lead and Inspire:
Manage and develop a high-performing team, fostering collaboration and continuous improvement.
- Drive Operational Excellence:
Oversee case management and SLAs, monitor performance metrics, and proactively balance workloads to ensure efficiency.
- Implement Best Practices:
Establish routines and processes that enhance agility, accuracy, and compliance.
- Be the Expert:
Serve as the go-to HR process expert for US & Canada, providing guidance and solutions for complex issues.
- Innovate and Improve:
Apply critical thinking to identify process improvements and implement strategies that optimize service delivery.

What we’re looking for:

- 3+ years in Human Resources operations.
- 3+ years in Shared Service or Call Center environments (preferred).
- Strong process orientation, critical thinking, and a proactive mindset.
- Excellent English communication skills (written and verbal).
- Leadership experience and cultural fit with a hybrid work model.
- Highly organized and detail-oriented, with the ability to meet deadlines in dynamic, multi-task environments.
- Collaborative and customer-focused mindset, capable of listening, prioritizing, and delivering accurate, timely results.
- Self-driven with strong initiative, analytical thinking, and problem-solving skills.
- Flexible and open to learning through constructive feedback.
- Comfortable navigating ambiguity and ongoing change.

- Experience with Service Now or similar case management tools (preferred).