Support Services Person ll

Location: Ciudad Nezahualcoyotl

The People Service Center Representative II is responsible for providing answers to employees by using excellent, in- depth knowledge of company benefits, HR policies, procedures and programs as well as communicating effectively with team members within the People Service Center.

Operational excellence in HRIS:
Acting as a system administrator and guaranteeing data accuracy across Workday, Service Now.
First-class support:
Serving as the primary point of contact for inquiries regarding benefits, HR policies, and processes, always with a proactive approach to continuous service improvement.
Receives, manages, documents and resolves inquiries from employees through the People Team Service Center case management system
Works closely with the regional COE's to resolve employee inquiries
Utilizes the different HR systems such as Service Now ADP, Workday Oracle Cloud, Degreed to answer employee questions
Pro-actively identifies opportunities for processes, policies and procedures improvements and engage with Senior People Team Service Members to drive the appropriate changes
Provides rewards administration support for some company benefits programs.
Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly)
Provides internal / external audit support, e.g. collection and preparation of supporting documents
Drives consistent content management across the People Team (HR) Function on the various internal tools (e.g. zConnect, ZEN, SharePoint, Workday, etc.)
Performs all work in accordance with established People Service Center standards
We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual company wide well-being day to promote revitalization and success.

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via lications are only accepted through our applicant tracking system and only accept personal identifying information through that system. If you are a victim of identity theft contact your local police department.

For more on how we use technology in hiring and how we process applicant data, see our  .