Customer Service Specialist

Location: Santiago de Querétaro
Role:
Customer Service Representative   Role Type:
Full time,
On-site

Location:

Queretaro, Mexico

Key

Skills:

• Advanced English communication skills

• Proven Customer Support experience or experience as Client Service Representative

• Ability to appreciate the customers’ perspective showing empathy.

• Active listening to fully engage the customer with their concerns.

• Ability to multi-task

• Computer and online navigational ability to multi-task during customer interactions with multiple systems and resources

• Understand policies and procedures and communicate them professionally to the customer.

• Acknowledging and resolving customer complaints/concerns

• Listen to customers’ concerns, maintain a positive attitude and calmly respond to customers’ complaints, issues and questions

• Resolve customers’ concerns and answer customers’ questions to your best ability

• Able to manage stressful situations in customer Service

Person Specification:

• Minimum High school Diploma

• Minimum 1 year of Customer Service Experience

• Advanced proficiency in English

• Available for full-time work