Customer Care Representative

Location: Santiago Mexquititlán Barrio 4to.

As a key member of the team, you will play a vital contributing to handle a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.

Your journey

Attention to detail, teamwork, results orientation.

Additionally, you have the following:

- High school diploma (Bachelor’s degree is preferred)
- 2- 3 years related experience in customer service (quoting, logistics, after sales etc)
- Excellent Interpersonal and communication skills
- Possesses the ability to oversee multiple tasks, stay organized, and focus on details.
- May require advances problem solving skills
- SAP, Excel
- English advanced

Your contribution

- Enter customer orders into SAP with high accuracy, process quote entries and sales orders, and manage order tracking and fulfillment.
- Process credit card payments and ensure correct documentation for orders and invoices, including commercial and vendor party invoices.
- Create and manage customer accounts, including "Sold to" and "Ship to" addresses, extend customer accounts, and maintain customer information.
- Process warranty claims, create Return Merchandise Authorizations (RMAs) for system returns and other returns, and handle credit and debit memos as needed.
- Answer incoming calls to assist with customer requests, provide updates, and address concerns promptly and with a high degree of accuracy.
- Conduct research to resolve customer inquiries, locate invoices, track shipments, and provide packing slips.
- Manage pricing requests and product availability using SAP and Smartsheet Applications.
- Navigate SAP and BPCS systems for order management and product tracking and use TSS database search functions to find relevant information.