Customer Service Supervisor

Puesto: Customer Service Supervisor - Full Time
Location: Santiago de Querétaro

We are looking for a  Customer Service Coordinator  to join our  Supply Chain  team and play a key role in shaping the customer experience through strategic thinking, strong execution, and cross functional collaboration.  Your impact in this role
You will act as the key link between our customers and our operations, leading the Customer Service team, ensuring SLA performance, anticipating service risks, and turning data into actions that enhance the customer experience.
This role is for you if you
Enjoy leading and developing teams
Thrive in cross functional environments
Are comfortable anticipating risks and driving action plans
Make decisions based on data and customer impact
What we are looking for
Background in International Trade, Business Administration, Logistics Engineering, or related fields
3 to 5 years of experience in Customer Service roles with people leadership
Knowledge of SAP, demand management, and planning
Advanced English
Strong analytical mindset, customer focus, problem solving skills, and ability to work in dynamic environments
What we offer
A role with real business impact
Professional growth and continuous learning
A collaborative and challenging environment focused on continuous improvement
Competitive compensation and benefits above the legal requirements