Customer Service Coordinator

Location: Santiago Mexquititlán Barrio 4to.

We are looking for a Customer Service Coordinator to join our Supply Chain team and play a key role in shaping the customer experience through strategic thinking, strong execution, and cross functional collaboration.

Your impact in this role

You will act as the key link between our customers and our operations, leading the Customer Service team, ensuring SLA performance, anticipating service risks, and turning data into actions that enhance the customer experience.

This role is for you if you

- Enjoy leading and developing teams
- Thrive in cross functional environments
- Are comfortable anticipating risks and driving action plans
- Make decisions based on data and customer impact

What we are looking for

- Background in International Trade, Business Administration, Logistics Engineering, or related fields
- 3 to 5 years of experience in Customer Service roles with people leadership
- Knowledge of SAP, demand management, and planning
- Advanced English
- Strong analytical mindset, customer focus, problem solving skills, and ability to work in dynamic environments

What we offer

- A role with real business impact
- Professional growth and continuous learning
- A collaborative and challenging environment focused on continuous improvement
- Competitive compensation and benefits above the legal requirements