Ejecutivo de Cuenta Sr. Cancún

Location: Cancún

Tambourine is one of the fastest-growing hospitality & tourism marketing firms. Combining best-in-class tech with creative design, we revolutionize e-commerce for hotels, resorts and destinations.

We are seeking for a Bilingual Sr. Account Executive to join our team in Cancun (Zona Hotelera) for our business unit Reserv (booking engine). Our ideal candidate is analytical, strategy focused, detail oriented, and a great multi-tasker.

Find us at

This is an On-site position at our Cancun Office.

This role is pivotal in building strong relationships with hotels, proactively addressing their needs, and identifying opportunities to increase revenue production, upsell, and cross-sell. By maintaining open lines of communication and ensuring clients fully leverage the company’s products and services, the candidate will contribute directly to revenue growth and client satisfaction.

WHAT WE NEED

- Knowledge of current marketing trends and tactics
- At least +5 years of previous experience in the hospitality field, in customer success, account management.
- Proficiency in English & Spanish
- Ability to build trust and rapport with clients, acting as their advocate within the company.
- Ability to break down complex information and make data-driven recommendations to clients and internal teams.
- Experience using CRM systems
- Ability to conduct product demonstrations and training sessions, ensuring clients can maximize the product's value.
- Experience in managing multiple client accounts simultaneously, with the ability to prioritize tasks based on urgency and importance.
- Comfortable discussing additional products, services, or features with clients to help them achieve better results while driving revenue growth.
- Willingness to continually learn about new industry trends, best practices, and tools that can enhance client success.
- Ability to empathize with clients, ensuring they feel heard and supported throughout their journey with the company.

RESPONSIBILITIES

- Revenue Growth:
Identify opportunities for upselling and cross-selling additional services or products, contributing to overall revenue growth from existing clients.
- Client Retention:
- Proactively nurture and manage client relationships, ensuring high levels of satisfaction, engagement, and retention.
- Anticipate potential challenges and provide solutions to foster long-term loyalty and minimize churn.
- Client Communication:
Continuously enhance communication strategies, ensuring clients are well-informed, supported, and engaged with the company’s offerings.
- Client Onboarding:
Oversee a seamless onboarding process for new clients, ensuring a strong foundation for success and long-term relationships.
- Client Training:
Design and deliver comprehensive training programs to educate clients on the effective use of products and services, maximizing their value.
- Account Reviews:
Conduct regular account reviews to assess performance, address concerns, and identify opportunities for additional value creation and product utilization.
- Problem Resolution:
Serve as the primary point of contact for client escalations, ensuring prompt and effective resolution of issues by collaborating with internal teams.
- Customer Relationship Development:
Act as the key liaison for hotels after the sale, building strong, trusting relationships by understanding each hotel's specific needs and goals.
- Product Usage Optimization:
Analyze how hotels are using products, offering suggestions to improve efficiency, ensure full utilization of features, and maximize benefits.
- Retention and Renewal Management:
Proactively manage contract renewals, working to reduce churn and ensure client satisfaction by addressing concerns before they escalate.
- Customer Feedback:
Collect and analyze customer feedback, sharing insights with product and development teams to influence product improvements and future features.
- Cross-Department

Collaboration:

Work closely with sales, support, and technical teams to ensure a seamless and positive experience for hotel clients, facilitating adoption and satisfaction.
- Reporting and Strategy Development:
Prepare detailed reports on client account status and…