Customer Service - Logistic

Location: San Luis Potosí

Founded in 1870, Edscha has developed into the world’s largest supplier of hinge-systems. It is one of the leading European suppliers of driver controls (pedal boxes and parking brakes) and drives for fully automated opening and closing of rear lids and lift gates. Under the umbrella of Spanish automotive supplier Gestamp, Edscha services virtually every automaker with its products and know-how from 23 world locations with some 6,300 employees.

We are looking for an experienced  Customer Service - Logistic  with at least 4 years of hands‑on experience in automotive environment.

Key Responsibilities:

Serve as the primary point of contact for OEM customers (Stellantis, Mazda) regarding orders, delivery schedules, and special requirements.
Manage the full order lifecycle: order entry, validation, scheduling, tracking, and closure.
Monitor inventory levels, shipment status, and product availability to ensure on‑time delivery (OTD).
Coordinate with internal teams (Logistics, Production, Warehouse, Transportation) to meet customer delivery expectations.
Manage customer portals, EDI transactions, ASN submissions, and forecast updates.
Resolve delivery issues, documentation discrepancies, and schedule changes in a timely manner.
Prepare and analyze customer service KPIs and logistics performance reports.
Ensure compliance with OEM logistics standards and customer‑specific requirements.
Participate in customer meetings to review performance, discuss improvements, and address new demands.

Requirements :
Bachelor’s degree in Logistics, International Business, Administration, or related field.
4 years of experience in Customer Service or Logistics within the automotive industry.
Experience working with OEM clients (preferably Stellantis, Mazda, GM, Ford, etc.).
Knowledge of automotive customer portals, EDI, ASN, and forecasting processes.
Intermediate–advanced English (able to communicate with customers and suppliers).
Proficiency in Excel and ERP systems (SAP preferred).
Strong communication, problem‑solving, and analytical skills.
Ability to work under pressure and manage multiple priorities.