Service Desk Agent

Location: Santiago de Querétaro

At TCS Querétaro, we are hiring Bilingual Service Desk Agent

Work Location:

Pie de la Cuesta, Jardines de la Hacienda, or Campo Militar
You must be available to work at any of these locations (location cannot be chosen).
Initial contact will be made via email.

Requirements:
Availability to work on-site in Querétaro
Minimum 80% spoken English
Availability to work rotating shifts

Minimum education:

High school diploma (proof required)

Main Responsibilities:

Provide Level 1 technical support (no prior experience required; training will be provided)
Assist international customers
Documentation and reporting
Ticket handling
Customer support via phone, chat, and email

We

Offer:

Direct permanent contract
100% payroll salary

Benefits:
12 vacation days in the first year (increasing according to the law)
25% vacation bonus
30 days Christmas bonus (aguinaldo)
Major Medical Insurance
Life Insurance
Grocery vouchers: $590 MXN monthly

Be part of our team!