Custumer Service Representative

Location: Santiago de Querétaro

About the Company

Master foam Group has been processing flexible materials using technological diversity for 60 years. Based on flexible foams, cellular rubber and non-woven materials, we develop and manufacture customised products. Master foam produces in the Netherlands, Romania, Spain and Mexico and has a sales office in Germany. Master foam is an established partner of automotive suppliers, the packaging industry and general industry.

About the Role

For our Supply Chain Team, we are looking for:
Customer Service Representative (CSR) On location:
Master foam Flexsolutions Querétaro, Mex. Focal point for customers providing information about products, resolving complaints, processing orders/releases and ensuring customer satisfaction through professional and timely support.

Responsibilities

Process orders/releases, returns and cancellations
Resolve customer complaints and provide appropriate solutions
Respond to customer inquiries by phone, email, chats or in person
Maintain accurate customer records and update account information
Escalate complex issues to appropriate departments when necessary
Meet performance KPIs such as:
Deliveries on time, customer satisfaction and quality deliveries

Qualifications

Bachelor’s degree according to the position description
At least 2-3 years of experience in customer service position

Required Skills

Strong verbal and written communication skills
ERP management and Office software
Timely follow-up to customer needs
Strong attention to detail and organizational skills
Teamwork collaboration
Service attitude
Adaptability and flexibility

Preferred Skills

What we offer? Full-time position in an international manufacturing group with presence in Mexico, the Netherlands, Romania, Spain and Germany. Direct exposure to automotive and industrial customers. Opportunity to work closely with Finance, Logistics, Quality, Production and Sales. Participation in order management, customer follow-up and continuous improvement activities. Professional development in ERP, customer service, planning and operational coordination. Competitive compensation package according to experience and profile.

Legal benefits and stable employment conditions. Collaborative work environment with direct impact on customer satisfaction and delivery performance.

Pay range and compensation package

Main location:
Master foam Flexsolutions México, Querétaro, Mexico. This is a full-time, on-site position.

Equal Opportunity Statement

Please send your application in English to:  or the  mailbox.

MASTERFOAM FLEXSOLUTIONS, S. DE R.L. DE C.V. Cipres 332 Santa Rosa Jauregui, 76220 Querétaro, México web: