Customer Service Representative

Location: Lagos de Moreno

At Supercap North America, part of the Crealis Group, we are looking for a Customer Service Representative to provide an outstanding experience to our customers while acting as a key link between clients and our internal teams.

This role is ideal for someone who enjoys building strong customer relationships, coordinating multiple stakeholders, and ensuring on-time delivery and service excellence in a manufacturing environment.

Key Responsibilities

- Provide professional support and follow-up to national and international customers
- Manage customer orders, quotations, and delivery schedules through ERP systems
- Coordinate closely with Production, Planning, Logistics, Quality, and Sales teams to ensure smooth order execution and customer satisfaction
- Monitor order status and proactively communicate updates to customers
- Handle customer inquiries, complaints, and delivery or product-related issues, ensuring timely resolution
- Maintain accurate customer information, service records, and databases
- Prepare quotations and commercial documentation in accordance with company policies and pricing guidelines
- Generate reports and support KPI monitoring related to customer service performance
- Support quality audits and continuous improvement initiatives related to customer service processes
- Ensure a high level of customer satisfaction while promoting a culture of responsiveness and service excellence

What We're Looking For

- Degree in International Business, International Trade, Business Administration, or a related field
- Previous experience in Customer Service, Sales Administration, Order Management, or a similar role
- Experience working with ERP and CRM systems
- Intermediate Microsoft Office skills
- English proficiency and the ability to communicate with international customers
- Strong communication, organization, and problem-solving skills
- Customer-oriented mindset with a proactive and collaborative approach
- Ability to work effectively in a fast-paced manufacturing environment