Customer Services Representative

Location: Ciudad Nezahualcoyotl

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry.

As we continue growing at a fast pace, will you “Dare to Grow” with us?

CEVA Mexico, is currently seeking a dedicated and skilled   Customer Service Representative II   o join our team based in Mexico City. This position is integral to the Air and Ocean Transverse division, supporting the Flow and Performance Monitoring department. As a Customer Service Representative II, you will play a crucial role in ensuring exceptional service delivery to our clients, facilitating an efficient operational workflow, and contributing meaningfully to the success of our logistics services.

About the Role

In this dynamic role, you will be responsible for managing and resolving customer inquiries and issues promptly and professionally. You will engage collaboratively with a diverse range of internal departments and external partners, ensuring seamless communication that supports the operational aims of the Air and Ocean Transverse division. The role demands excellent problem-solving skills, meticulous attention to detail, and the ability to manage multiple priorities within a fast-moving environment

Key Responsibilities
Respond promptly and effectively to customer enquiries via various communications channels including phone, email, and other digital platforms, ensuring a high standard of customer satisfaction
Work in close coordination with logistics, operations, and performance monitoring teams to identify, address, and resolve service challenges efficiently
Maintain accurate, comprehensive records of customer interactions, transactions, and feedback, which support continuous service enhancement
Support the monitoring and reporting of key service performance metrics, helping to identify trends and areas for improvement
Collaborate across functions to implement operational process improvements aimed at enhancing both the customer experience and overall efficiency
Manage escalation procedures diligently and provide timely follow-ups to ensure the resolution of complex issues

Candidate Profile
We are looking for a proactive customer-focused professional with a strong understanding of service excellence within the logistics or transportation sectors. The ideal candidate will demonstrate effective communication skills in both Spanish and English, enabling productive interactions with clients and colleagues. Experience in air and ocean freight logistics or a related field will be highly advantageous

Qualifications and Skills
Demonstrated experience in customer service roles, preferably within the logistics or transportation industry
Exceptional communication and interpersonal skills with a strong commitment to customer service excellence
Ability to manage multiple tasks effectively and maintain attention to detail under pressure
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software is essential
A self-motivated, problem-solving mindset with the capacity to collaborate effectively within team environments
Fluency in both Spanish and English, with strong written and verbal communication capabilities

Why Join CEVA Mexico?
CEVA Mexico stands as a part of a global enterprise committed to pioneering supply chain solutions. We pride ourselves on fostering an inclusive, diverse, and supportive workplace culture that promotes professional growth and continuous learning. Joining our team means becoming part of a purpose-driven company that balances operational excellence with a commitment to delivering outstanding customer experiences. With us, your career will thrive through meaningful work that impacts the logistics sector positively

We invite professionals who are passionate about delivering high-quality customer service and who thrive in a dynamic, performance-oriented environment to apply for the Customer Service Professional position. Become part of CEVA and help shape the future of logistics