Banking call center agent

Location: Ciudad Nezahualcoyotl

Job Title:

Banking call center agent

Skills:

Banking, financial, customer service, call center

Experience:

3 Years

Job Location:

Mexico City, Mexico

Onsite role and Full time

We at Coforge are hiring Banking call center agent with the following skillset:

- Handle inbound voice calls with professionalism & empathy.
- Support customers with Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned.
- Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
- Assist with escalations and ensure timely resolution.
- Accurately document all interactions in client systems.

Requirements:

- 6-9 months of call center experience.
- Fluent in English (B2+ to C1 level).
- Must reside within 1.5 hours of the site.
- Comfortable with 10-hour shifts.
- Strong customer service, communication, and problem-solving skills.
- Ability to follow client systems, policies, and compliance standards.