Account Manager

Location: Gustavo Adolfo Madero

Account Manager (Full-Time | Hybrid)
Are you a proactive, customer-focused professional with a passion for technology? We are seeking a full-time Account Manager to build strong client relationships, drive customer success, and identify opportunities for growth within our SaaS platform.

Key Responsibilities:

• Client Relationship Management:
Develop and nurture strong, long-term relationships with clients, serving as their primary point of contact and trusted advisor.

• Customer Success & Satisfaction:
Ensure clients get the most value from Servis.ai by understanding their needs, proactively addressing concerns, and guiding customers through best practices to maximize their success with Servis.ai.

• Performance & Adoption Monitoring:
Track client engagement, adoption, and key performance metrics, providing regular reports and actionable insights on account health and opportunities for improvement.

• Renewals & Contract Management:
Manage contract renewals and compliance, ensuring a seamless process while maintaining strong client relationships.

• Proactive Issue Resolution:
Anticipate challenges and work swiftly to resolve issues, ensuring a smooth and positive client experience.

• Account Strategy & Coordination:
Collaborate with internal teams to deliver a seamless experience and drive customer success.

Qualifications:

• 2+ years of experience in account management, customer service, or software support.

• Strong communication skills with advanced English proficiency (spoken and written).

• Strong ability to work independently, anticipate needs, and proactively problem-solve, while maintaining a positive and team-oriented mindset.

• Experience in sales or upselling is a plus.

• A genuine interest in software and technology.
Why Join Us?
, we’re passionate about helping businesses streamline their operations with cutting-edge AI technology. As part of our Account Management Team, you’ll play a crucial role in shaping customer success, fostering long-term partnerships, and contributing to our company’s growth. Enjoy a collaborative team, remote flexibility, and the opportunity to grow within a fast-moving SaaS environment. If you’re looking for an exciting role where you can make a real impact, we’d love to hear from you!
This role is offered by Servis.ai and shared by Grain Chain as part of our joint initiatives.
Country:
Mexico / LATAM
Recruitment Email: