FBS Customer Care Representative

Location: Lerdo

Description
Join a New Project with One of the Largest Insurance Groups in the World
✨Position:  Customer Service Representative
On-site | Monday to Friday |  Full-time (Full Availability)

About the Opportunity
We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US $25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.
This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.

Key Responsibilities     What You’ll Do
Handle customer inquiries about insurance policies and coverage
Resolve moderately complex issues with empathy and professionalism
Explain policy details and make decisions within defined guidelines
Document interactions and escalate unresolved cases when needed
Collaborate closely with Claims, Underwriting, and Policy Support teams
Identify trends and suggest process improvements
Stay up to date on compliance, legal requirements, and product updates

Requirements
What We’re Looking For
High school diploma completed
Advanced English level
Experience in Customer Service and/or Call Center
Strong communication skills and customer focus
Availability to work on-site

Benefits

What We Offer
We believe in rewarding great work and investing in our people. Additional to law benefits, you’ll enjoy:
Competitive salary and annual performance-based bonus
Grocery & Restaurant Vouchers
Individual Major Medical Insurance
Individual life Insurance

Career development and continuous training
A collaborative, inclusive culture within a globally respected organization
And other benefits

Why Join Us?
This is more than just a job—it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you.