Warranty Especialist

Location: San Pedro Garza García (Jesús María)

About the Role  We are seeking a  Warranty Specialist  to provide high-quality technical and customer-focused warranty support, ensuring customer satisfaction through effective analysis, resolution, and prevention of warranty claims. This role will lead complex field service activities, coordinate cross-functional solutions, and drive continuous improvement initiatives.

Key Responsibilities  Warranty Claim Management   Review and validate warranty claims to determine eligibility.
Define required replacement parts and process warranty orders.
Coordinate and ensure timely delivery and receipt of warranty parts at customer sites.
Field Service Coordination   Plan, organize, and coordinate field service activities.
Define project scope, resources, tools, and timelines.
Ensure compliance with safety procedures and site requirements.
Oversee service execution with customers and service teams.
Prepare service reports and obtain customer acceptance upon completion.
Warranty Data Management   Register and maintain warranty cases within the system.
Ensure complete and accurate documentation of all claims.
Generate reports, metrics, and performance indicators.
Corrective Actions & Continuous Improvement   Initiate and support corrective actions in collaboration with the Quality team.
Follow up on root cause investigations and implemented solutions.
Verify the effectiveness of corrective actions to prevent recurrence.
Training & Knowledge Sharing   Train and onboard new employees on warranty processes.
Support the development of technical knowledge within the team.
Administrative & Leadership Responsibilities   Plan and prioritize ongoing warranty and service cases.
Present warranty cases and updates to cross-functional stakeholders.
Monitor KPIs and department performance.
Coordinate team activities and support continuous improvement projects.
What We're Looking For   Strong customer service orientation.
Excellent analytical and problem-solving skills.
Experience managing warranty claims and field service activities.
Ability to work cross-functionally with engineering, quality, operations, and customers.
Strong communication, organization, and leadership skills.