Analista Gestión de Pedidos

Location: Santiago de Querétaro

Description
A global leader in modular systems for industrial applications is seeking a Customer Service Representative to join its team in Querétaro. The company is recognized for its innovative solutions that enhance efficiency, ergonomics, and safety across multiple industries worldwide.

This role acts as a key interface between customers and internal stakeholders, ensuring high-quality service delivery while supporting business objectives. The position combines customer service, order manage

Requirements

​​​​​​Bachelor’s degree in a related field

3–5+ years of experience in Customer Service, preferably in industrial or manufacturing environments

Experience with order management and customer account handling

Strong understanding of cross-functional processes (Supply Chain, Sales, Operations)

Experience working with CRM systems and operational tools

Fluent English (required)

Competencies

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Ability to manage multiple priorities in a dynamic environment

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Key Responsibilities

​​​​​​​Review, validate, and process customer orders in line with internal processes and business guidelines

Manage order lifecycle, ensuring timely delivery and accurate follow-up

Coordinate with internal teams (Manufacturing, Sales, Supply Chain) to meet customer requirements

Develop strong customer relationships and understand client needs

Provide effective and cost-efficient solutions aligned with company capabilities

Support commercial strategies and contribute to customer retention

Monitor and analyze KPIs related to quotations, order entry, and invoicing

Proactively identify and implement process improvements

Handle customer inquiries and complaints, ensuring timely resolution

Act as a key user for CRM and operational tools (e.g., )

Support inside sales activities when required

Benefits

​​​​​​​Competitive fixed gross salary

Variable compensation based on performance and collected sales

Benefits above the law

Private Medical Insurance

Life Insurance

Savings Fund

Paid vacation from the first year (10 days after initial period)

On-site work schedule:
Monday to Friday, 8:00 am – 6:00 pm

If you meet the qualifications and are interested in joining a dynamic, international environment, we encourage you to apply.