Clinical Specialist

Location: Ciudad Nezahualcoyotl

SUMMARY   At Vapotherm, patients and the clinicians that treat them are our total focus. The Area Clinical Specialist is primarily responsible for leading equipment validation process for prospective customers and supporting the expansion of the use of Vapotherm technology throughout various care areas in existing customer facilities through education and training.

The ACS will lead the validation process within prospective accounts. The ACS is also responsible for clinical promotion and education on Vapotherm products and therapy to clinicians in existing and prospective accounts, supporting the development of the sales funnel and revenue in the territory assigned. The ACS supports expansion of the use of Vapotherm technology in existing accounts and provides education on the correct application of Vapotherm products through clinical education, training and expertise while maximizing the sales and use of Vapotherm products in various care areas.

The ACS will work with health care providers in acute care and post-acute care hospitals and institutions

.
The ACS position is a field-based position and is responsible for maximizing the adoption of Vapotherm products, initiating & building sustainable relationships with customers, and ensuring superior customer education and support. The ACS will report to the Country Manager under the umbrella of the Commercial organization. and the ACS will work closely with sales, clinical, marketing, and other cross-functional partners to deliver on-label education to targeted customers.

This position is an entry- level clinical and sales hybrid position. The ACS must possess the ability to work in a fast-paced environment to plan and achieve business goal

s.
PRIMARY RESPONSIBILIT
IESPlanning Responsibilit
ies Achieve assigned RR growth targ
ets Identify the needs of each customer and develop quarterly clinical plans designed to best meet those nee
ds.

Full responsibility for validation, training, sales processes, technical service, preventive maintenance support, and installation of devic
es.

Execute on strategies designed to increase individual account revenue/profitabili
ty.

Develop and implement a plan to expand current busine
ss.

Develop and implement a plan for territory with guidelines and metri

cs.
Validation Responsibili
ties

Work with the Country Manager to schedule weekly meetings/validations/implementations strategically with customers in the reg
ion.

Establish relationships with key stakeholders involved in decision-making in each acc
ount Schedule, plan, and execute meeting with key stakeholders at prospective accounts to understand validation process requirements for the institu
tion Complete necessary forms and documentation associated with validation pro
cess Provide education to clinicians on the appropriate use of Vapotherm technology, therapy application, and appropriate patient selec
tion Support customer in post-validation process, including packaging and return of equipment to Vapotherm off

ices
Clinical Education Responsibil
ities

Provide clinical and product related training to Vapotherm custo
mers.

Respond to customer needs - develop creative and feasible problem-solving solutions or work with other related personnel to develop optimal solut
ions.

Lead clinical education efforts within the territory to accelerate sales to new customers, improve team effectiveness, and increase utilization in existing accounts through safe and effective therapy
use.

Troubleshooting and Complaint Resolution:
Provide responsive, solution-oriented support to address and resolve customer concerns, ensuring high levels of client satisfaction and operational conti

nuity
General Responsibi
lities

Develop, cultivate, and maintain relationships with Key Customers, Key Opinion Leaders and Strategic Partners within the territory to leverage relationships and grow bus
iness.

Actively participate in on-going clinical and business edu
cation

Organize and/or present at health care practitioner conferences, symposium, etc. on Vapotherm technology and pr
oduct.

Maintain a presence at national, regional and state meetings and exhibits as re
quired

Keep up to date on latest clinical literature related to Vapotherm…