BPO Lead

Location: Ciudad Sabinas Hidalgo

Description

The Lead ensures that all processes are executed in a timely and efficient manner through effective team supervision. The primary purpose of this role is to drive account resolution and ensure accurate reconciliation of outstanding patient balances.

Key Responsibilities:

- Led and supervised Revenue Cycle teams, ensuring performance aligned with KPIs, quality, and productivity standards.
- Managed billing, collections, and account resolution processes, ensuring compliance and a positive customer experience.
- Oversee billing, collections, and cash reconciliation activities to ensure accuracy, timeliness, and revenue optimization.
- Analyzed trends, identified issues, and communicated effectively with internal and external stakeholders.
- Ensured compliance with coding standards (CPT, HCPCS, ICD-10) and payer/government regulations.
- Strengthened team performance through leadership, decision-making, and execution of multiple projects.

General Knowledge/

Competencies:

- Billing, Collections & Cash Reconciliation:
Manage billing workflows, collections, and payment accuracy to support financial performance.
- Team Leadership & Development:
Lead, coach, and develop high-performing teams.
- Problem Solving & Decision-Making:
Analyzing complex issues and implementing timely, effective solutions.
- Communication (Internal & External):
Clear and effective communication to align teams and stakeholders.

Requirements:

Education

- Bachelor´s Degree in Administration, Finance, Accounting or equivalency required.

Experience

- Experience leading and supervising teams.
- 2+ years in insurance billing, collections, payment posting, and reimbursement processes.
- Experience in multi-facility hospital business office environments preferred.
- Knowledge of insurance claims and healthcare billing practices.
- Familiarity with inpatient and outpatient billing (UB-04 and HCFA 1500 forms) preferred.

Please add your resume when apply. Thank you!