Customer Success Manager - Formation, stage

Location: San Lorenzo Tenochtitlán

Datacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and grow their business in the under-penetrated New to Credit and Thin File Segments.
We are helping millions of new to credit consumers, across emerging markets, access formal credit and begin their journey towards financial health. Datacultr is headquartered in Dubai, with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi, and Mexico City; and our Development Center is located out of Gurugram, India.

Datacultr’s vision is to enable convenient financing opportunities for consumers, entrepreneurs and small merchants, helping them combat the Socio-economic problems this segment faces due to restricted access to financing.
We are on a mission to enable 35 million unbanked & under-served people, access financial services by the end of 2026.

We are seeking an experienced Technical Account or Post Sales Technical Management professionals with a strong background in SaaS and Financial Services, capable of blending technical expertise with commercial acumen. The ideal candidate will manage key banking and fintech clients, drive account expansion, resolve complex technical challenges, and identify growth opportunities through consultative engagement.
Serve as the primary technical and business point of contact for key clients, building deep partnerships with CXOs, business heads, and IT stakeholders.
Own commercial expansion within assigned accounts, identifying upsell, cross-sell, and renewal opportunities aligned with customer needs.
Lead technical onboarding and configuration for new customers, ensuring a smooth implementation and adoption experience.
Translate business requirements into actionable platform configurations, working closely with Product and Engineering teams.

Training, Reporting & Insights
Design and deliver training sessions, workshops, and technical documentation for client teams.
Develop data-driven reports and dashboards on usage metrics, engagement, and ROI to guide strategic decision-making.
Basic understanding of CRM tools and sales tracking systems.
Self-motivated, goal-oriented, and comfortable working with minimal supervision.
Bachelor’s degree in Business Administration, Marketing, or a related field preferred.

Competitive compensation structure with performance-based incentives tied to account growth.
Exposure to global financial clients and next-gen SaaS technologies.
Remote from LATAM Region
Work from Client Office Twice Every Week
Immediate Joining Possible