Senior Digital Media Manager

Location: San Lorenzo Tenochtitlán

About ICP
ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content.

Content confidently.™

With offices in  Atlanta, London, Mexico City, Mumbai , and  Shanghai , we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are
At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company
At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence
Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

About the role
Are you ready to leave your mark on some of the world’s most iconic consumer brands? As a Senior Digital Media Manager at ICP, embedded within Reckitt’s Media Trading team, you will play a key role in shaping digital media strategies and expanding the department by onboarding new markets. In this hybrid role you will be both hands-on, where you’ll develop and implement digital media campaigns that drive brand awareness, engagement, and sales, while also introducing new teams to the department’s operating model, and successfully integrating them into Reckitt’s ways of working.

This position is part of Reckitt’s in-house Media Trading team, known as  Applied Media Science (AMS) . The AMS team oversees global digital media planning and activation, currently supporting seven markets, but set to grow significantly through 2025 as an increase in markets are seeing the value of this centralised model and plan to be onboarded through the year. The team collaborates with external agencies and internal stakeholders to uphold best practices, share insights, and drive ongoing growth across Reckitt’s digital media ecosystem.

Responsibilities

Account and Campaign Management
Lead digital strategies in collaboration with media and brand teams, leveraging social, programmatic, e-retailer, and search channels to meet business objectives.
Ensure the delivery of high-quality planning, execution, and optimization of campaigns to achieve performance goals.
Ability to analyse “as is” ways of working for markets being onboarded to the AMS team. The ability to create and execute a transition plan for each to the centralized way of working.
Develop and oversee the creation and implementation of global best practices for digital media trading across markets and brands.
The ability to collate and define actionable insights and recommendations from multiple campaign performance data, presenting opportunities department leads to further optimise learning and efficiencies.
Stay abreast of industry and platform developments, testing opportunities, and innovative solutions or automations to maintain a market-leading digital media presence.
Educate internal and external teams on digital media best practices and advocate for its strategic benefits.

Team and Talent Management
Manage high-performing teams, ensuring best practices, efficiency, and the continuous improvement of processes and procedures.
Foster team growth through skill development, training, mentorship, and guidance on industry best practices.
Act as a mentor both within and…