Deskside Support Technician

Location: Navojoa

About Persistent:
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 24 sequential quarters of growth with $436.5M in Q4 FY26 revenue, up 17.4% Y-o-Y growth. Our 26,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries.

We won the  and were named a  .

About

The Role

The   Desk Side Support Technician   plays a key role in delivering a seamless technology experience for employees by providing onsite and remote support for end-user devices, workplace technology, and collaboration tools.

Working closely with IT teams, this role is responsible for troubleshooting technical issues, managing device lifecycle activities, and ensuring timely resolution of incidents while maintaining a high level of customer satisfaction. The ideal candidate is customer-focused, proactive, and passionate about delivering reliable IT support in a fast-paced environment.

Role:
Deskside Support Technician

Location:

Navojoa, Sonora
Mode of Work:
Onsite

Experience:

5-8   Years of Experience
Job Type:
Full Time Employee

What You'll Do:

Respond to and resolve support requests escalated by the Service Desk and other appropriate teams.
Diagnose and troubleshoot hardware and software issues across Windows and Mac environments.
Install, configure, and maintain desktop and laptop systems, including imaging, patching, and upgrades.
Provide support for Microsoft 365 applications, email, VPN, and other enterprise tools.
Support mobile devices (iOS/Android), printers, scanners, and peripherals.
Assist with user account management in Active Directory / Entra and other enterprise systems.
Document troubleshooting steps and resolutions in the ticketing system (e.g., Service Now, JIRA).
Participate in hardware asset inventory, deployment, and refresh projects.
Collaborate with Level 3 support or infrastructure teams for unresolved or critical issues.
Follow IT security policies and ensure endpoint compliance.
Maintain a high level of customer service and professionalism in all user interactions.
Provide assistance in racking and stacking of network devices and configuring the same on a need basis.
Hands-on experience with:
-Network troubleshooting tools (ping, trace route, Wireshark)
-Routers, switches, firewalls
-LAN/WAN, TCP/IP, DNS, DHCP, VPNs

Expertise You'll Bring:

5 – 8 years of hands-on experience in desktop/laptop/peripherals or desk side support.
Proficient in Windows 10/11, Macintosh OS, Microsoft 365, Remote desktop tools and support tools.
Familiarity with Active Directory, Azure Entra, ITSM platforms, and software deployment tools (e.g., Intune, JAMF etc.,).
Solid understanding of networking basics (TCP/IP, DHCP, DNS).
Strong troubleshooting skills with desktops, laptops, and peripherals.
Excellent written and verbal communication skills.
Ability to prioritize tasks, work independently, and adapt to changing environments.
Highlights:
The role requires support on weekends or after hours on a need basis. The person in the role needs the ability to lift and move computer equipment as needed (up to 14 kg).

Preferred Qualifications

CompTIA A+ or Network+
Microsoft Certified:
Modern Desktop Administrator Associate.
ITIL Foundation Certification.

Experience with MacOS, Linux, or virtual desktop environments (e.g., Citrix).

Benefits:

30 days Christmas bonus (Aguinaldo)
13% Saving fund, capped to the law limit.
12% Grocery coupons, capped to the…