Field Service Technician

Location: San Lorenzo Tenochtitlán

Field Service Technician – Filling & Capping Equipment (Mexico)

Location:

Mexico (Field-Based / Hybrid – Mexico City Metro preferred)

Employment Type:

Full-Time

Seniority Level: Mid–Senior

Salary: $36, (Monhtly in Mexican Pesos)

** Must possess or be able to obtain a legal visa under the USMCA to seek temporary entry into the United States*
* Job Summary

The Service Technician performs the assembly, installation, and commission of filling and capping equipment. Troubleshoots and repairs mechanical problems and/or the built-in hardware & software control programming. Performing customer service for the North & South American market and occasional support for other subsidiaries worldwide.

Essential Functions

- Machine Installation & Maintenance:
Install and start up new and used machines, conduct onsite repairs, perform preventive maintenance, and inspect or upgrade used equipment.
- Testing & Troubleshooting:
Test repairs to meet technical specifications, modify PLC programs, and debug systems as needed.
- Customer Support:
Train operators and technicians, provide technical advice on maintenance, upgrades, and spare parts, and perform trials with products and packaging formats.

- Collaboration:

Communicate design updates, provide root cause analysis feedback to internal teams, and support electrical engineering tasks like drawing updates.
- Reporting:
Maintain detailed daily reports and ensure clear documentation of activities.

Required Knowledge, Skills, and Abilities

- Work Authorization:
Must possess or be able to obtain a legal visa under the USMCA to seek temporary entry into the United States to engage in business activities.
- Technical Expertise:
Proficient in automation principles, electrical circuitry, PLCs (Allen Bradley, Siemens), PCs (e.g., Isagraf), and reading pneumatic and hydraulic drawings. Capable of modifying control logic and performing field programming as required.
- Communication & Interpersonal

Skills:

Excellent verbal and written communication, customer service, and interpersonal abilities. Knowledge of Spanish or French is an advantage.
- Work Flexibility & Travel:
Able to travel extensively (80%+), work weekends and overtime, and adapt to stressful situations or changing priorities.
- Teamwork & Independence:
Works well independently and in a team, managing multiple projects with minimal supervision.
- Health & Safety & Administrative

Skills:

Strong awareness of health and safety, mechanical aptitude, and fluency with Windows Office products.
- Language

Skills:

Must be able to communicate in English with regard to the essential functions of the position.

Education and Experience

- Minimum of an Associate Degree in Electronic Technology. Practical experience may be substituted for years of education.
- 5 years’ experience troubleshooting packaging machines, preferably filling and capping machines.

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** Must possess or be able to obtain a legal visa under the USMCA to seek temporary entry into the United States**