Air Ops Executive

Location: Ciudad Nezahualcoyotl

Position Summary:

Responsible for managing and coordinating air import and export operations, ensuring timely execution, cost efficiency, and compliance with service standards. This role requires close communication with international teams, vendors, and customers.

Key Responsibilities:

Coordinate   air import and export shipments   from end to end.
Manage and follow up on   bookings with airlines and consolidators   .
Coordinate   pickups and deliveries   with logistics providers.
Maintain constant communication with   overseas agents   for shipment tracking.
Provide customer service, including   status updates and issue resolution   .
Manage relationships with   vendors (airlines, carriers, agents)  .
Ensure accurate data entry in internal systems (e.g.,   Cargo Wise  ).
Prepare and validate   billing/invoices   .
Generate operational reports using   intermediate Excel   .
Ensure compliance with internal processes and international trade regulations.
Identify opportunities for   process improvement and innovation   .

Requirements:
Bachelor’s degree in International Business, Logistics, or related field.
Minimum 3 years of experience   in air import/export operations.
Solid knowledge of   air freight forwarding processes   .

Experience with :
Airline booking
Pickup coordination
Vendor management
Overseas communication
Experience using   Cargo Wise   (preferred).
Basic knowledge of billing processes.
Intermediate Excel skills   .
Conversational English (required) – ability to communicate with U.S.

-based stakeholders.

Key

Competencies:

Teamwork
Customer orientation
Strong organizational skills and attention to detail
Proactivity
Effective communication
Results-driven mindset
Innovation and continuous improvement