Ocean Imports Agent

Location: Gustavo Adolfo Madero

Company Description  “We’re not in the shipping business; we’re in the information business”
-Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems

Job Description   Scope of Position
Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Area, exemplifying  teamwork by supporting pricing and billing peers, and complying with all regulations, procedures and policies applicable for Ocean Imports and the company overall.
Key Deliverables
Proactively monitor the following key metrics to achieve the expected results:
Customer Loyalty  Customer SOPs updated in a timely manner.
Customer’s approved list – updated and complete.

Operational Performance  Complete 52 hours training per year (4.33 per month).
OPS/OPA properly follow up.
OSD properly follow up.
Support billing accuracy: CFIT
Edoc timely updates and recordkeeping.
Track and Trace Ocean imports files daily.

Service provider management (SPM)  Service provider monitoring.
SPM tools and resources usage.

Data Quality  EDI properly usage.
EDE timely resolution (Within 5 Calendar Days).
District Excellence understanding and execution.

Security Health and Safety  Security Policy.
Responsible to inform immediately to the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the workplace environment.
Responsible to inform immediately to the Branch’s Health and Safety representative any incident or accident, regardless if the affected employee does not look hurt.

Compliance  Federal Maritime Commission (FMC).
Trade Partners.
In bonds.
Importer Security Filing (ISF)

Finance  Expeditors’ credit policy.
Service Provider Payments (ACH & Check).
Revenue recognition.
DAP/DDP Policy (FDS)
Incoterms (Prepaid / Collect).

Ocean imports Agent job responsibilities:
Understand Expeditors’ policies, mission, vision, and culture.
Understand Expeditor’s general procedures and quality expectations (District Excellence).
Understand the ocean Import process flow per Expeditors’ Operational Performance Standards (OPS), and always be in the lookout for better practices to improve operational performance, efficiency and productivity.
Ensure accurate and timely data entry into Expeditors’ system, per Operational Performance Standards (OPS).
Understand and execute in accordance advice the ocean imports department’s systems and tools – including but not limited to:  Ocean import workflow
CFIT – Import System
EDOC – electronic library
Exp.o customs
Exp.o ISF
Exp.o GCI
All ocean import’s automated reports – related to OPS, OPA, shipment processing, and shipment status. (Refer to all available reports in AO Imports Automatic Internal Reports)

Ensure the highest level of customer service per Expeditors Standards.
Ensure all customer’s standards operating procedures are in place and updated in Expeditors’ Customer SOP database and execute accordingly.
Ensure approved customer’s list is updated in a timely manner as part of the recognition and set up of new and existing customers.
Develop a professional relationship with customers, ensuring that teamwork their shipments are received on a timely manner, showing that we are pickup.
Keep customers properly and timely informed about the status of their shipments. All customer requirements must be answered within one hour. In cases where the request can’t be fulfilled, customer must be informed within the same period.
Proactively interaction with all customers, providing professional teamwork and/or suggestions to different alternatives that will facilitate shipment processing.
Proactively interaction with assigned customer’s broker (internal/external) for a timely competition of applicable customs processes.
Contribute to maintain good relationships with all internal and external suppliers/service providers (Broker, ocean lines, trucking companies and others…