Customer Account Manager

Location: San Lorenzo Tenochtitlán

Customer Account Manager – Packaging & Automation   Full-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly)

*** US TOURIST VISA REQUIRED (For Training in the U.S)**
* About the Role
The Customer Account Manager is the trusted partner for Serac's existing customers—owning relationships, driving aftermarket revenue, and ensuring long-term satisfaction. You'll be the primary point of contact for customers, supporting everything from new formats and upgrades to training, audits, and service visits.
Success in this role is measured by customer loyalty, revenue growth, and satisfaction.
What You Bring
Strong understanding of the automation & packaging machinery industry
Excellent communication, negotiation, and problem-solving skills
Ability to manage multiple priorities independently
Professional, customer-first mindset
Strong organizational and time-management skills
Fluent in English for all job-related communications
Advanced proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
Education & Experience
Bachelor's degree in a relevant field (required)
10+ years experience with packaging equipment
5+ years experience with filling & capping machines
5+ years managing customer accounts in an industrial/OEM environment
Sales & Growth
Drive sales by promoting tooling, upgrades, retrofits, service visits, maintenance contracts, and spare parts
Identify and execute growth opportunities within existing customer accounts
Build and execute strategic account plans to maximize customer value
Account Management & Customer Relationships
Manage and grow assigned customer accounts
Build strong relationships with key decision-makers and stakeholders
Act as the voice of the customer internally
Customer Service & Satisfaction
Deliver exceptional service and ensure high customer satisfaction
Proactively resolve issues and escalate when necessary
Track and respond to customer feedback and survey results
Operational Collaboration
Partner with Operations, Engineering, and Service teams to support customer needs
Support Field Service Technicians with documentation and parts inventory audits
Contribute to new programs and customer-driven solutions
Travel & Work Environment
Up to 50% travel to customer sites
Office-based with frequent customer interaction
Domestic and limited international travel required
Ability to lift up to 50 lbs and perform basic physical tasks during site visits
Additional Requirements
Must be eligible to travel to the U.S. on a tourist (B-1/B-2) visa for training, if applicable
Ability to work flexible hours as needed to support customers and projects
Full-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly)

*** US TOURIST VISA REQUIRED (For Training in the U.S)**
* #Customer Account Manager
#Account Management
#Customer Success
#Aftermarket Sales
#B2BSales