Customer Service Representative

Description
At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Customer Service Representative and contribute your expertise in a role where your impact truly matters!
As a  Customer Service Representative , you will be responsible for handling customer inquiries, providing product and service information, resolving issues, and delivering excellent customer support in both English and Spanish. You will maintain accurate customer records, updates account information, escalates complex cases as needed, and assists customers via phone, email, and chat to ensure a positive customer experience and satisfaction.
Responsibilities   Provide accurate information on products or services
Resolve customer issues or complaints in a timely and efficient manner
Maintain accurate and up-to-date customer records
Update account information as necessary
Escalate complex cases to the appropriate team members or departments
Ensure a positive customer experience by providing exceptional service

Requirements
High school diploma or equivalent
Fluency in both English and Spanish
At least 6 months of call center support experience handling phone or email inquiries, complaint resolution, or account updates
General computer literacy

Benefits
Monthly salary of 9,606.4-12,800 MXN
Health Insurance
Performance Bonus
Paid training
Flexible schedules