Group Duty Manager PMI

As a Duty Manager, you are at the heart of our airport operations, ensuring safe, efficient and punctual service while delivering an outstanding customer experience. If you thrive in a fast-paced environment, take ownership and enjoy making a difference, this is your opportunity to shape the Lufthansa Group experience: every shift, every flight.

Your main tasks would be:

• Customer Service:
  Ensuring personalized, high-quality service and promoting Lufthansa Group standards and values.
• Operations:
  Coordinating daily station operations, handling irregularities and special assistance requirements.
• Quality & Performance:
  Monitoring service quality and supplier performance and implementing corrective actions.
• Safety & Compliance:
  Ensuring compliance with safety, security, emergency and regulatory requirements.
• People & Training:
  Guiding airline and supplier staff and supporting workforce planning and training.
• Communication & Reporting:
  Managing communication with customers, crews, authorities and partners, and ensuring accurate operational reporting.

What are the formal requirements?

• High school diploma or equivalent required.
• Bachelor’s degree is desirable.
• Minimum 2–3 years of professional experience, including at least 1 year of demonstrated experience in ground operations.
• Previous leadership or team coordination experience is desirable.
• Excellent written and spoken English and Spanish skills required.
• Good knowledge of airport procedures, ground handling processes and aviation operations.
• Knowledge of Lufthansa Group (LHG) operators, procedures and requirements.
• Experience working with other airlines and/or service partners is desirable.
• Successful completion of training in Passenger Services and/or Aircraft Handling.
• Proficiency in aviation-specific software and operational tools.
• Strong project management, organizational and strategic thinking skills.
• Willingness to work shifts.
• Valid driver’s license required.

Please note: Applications will only be considered from candidates holding a valid residence and work permit for Spain.