Client Operations Executive - Italian

Puesto: Client Operations Executive - Italian )
Role Summary  The Customer Support Executive supports Hotelbeds and Beds online clients with operational booking‑related requests across the full customer journey (pre‑arrival, on‑the‑spot, and post‑travel). The role delivers prompt and accurate solutions in line with service deadlines, quality guidelines, and protocols, aiming to achieve first contact resolution and high customer satisfaction.

Key Responsibilities   Handle operational requests related to bookings before arrival, during stay, and after travel.
Resolve client issues efficiently while adhering to defined service levels, quality standards, and procedures.
Provide timely and accurate information to ensure a smooth client experience.
Aim for first contact resolution whenever possible.
Escalate complex cases according to established protocols.
Maintain accurate case documentation in internal systems.
Contribute to a high‑performance, customer‑centric service culture.
Requirements   Fluent English & Italian is mandatory (spoken and written).
Customer service or operational support experience; travel or hospitality background preferred.
Strong problem‑solving skills with high attention to detail.
Ability to manage multiple requests in a fast‑paced environment.
Customer‑focused mindset with a strong commitment to service quality.
Clear written and verbal communication skills.
Experience using booking, case management, or CRM systems is an advantage.
Diversity & Inclusion  At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We are committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents.
Benefits   Work within an innovative, engaging and multicultural environment.
Build strong and lasting business relationships and friendships from around the world.
Opportunities for career development locally or at any of our global locations.

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