Finnish-speaking Night Shift Customer Support Agent - iGaming in Malta

Overview   Night Shift Customer Support Agent - Live & Work in Malta (iGaming)
We’re hiring for an established iGaming company in Malta, one of Europe’s main hubs for online gaming, tech, and international careers.
Why Malta   Mediterranean climate
Sea views, beaches & after-work swims
International community
English-speaking environment
Easy travel across Europe
Huge social scene within iGaming & tech
You work nights. You enjoy days most people sit in offices for.
Why this role is perfect for night owls  This is a  night shift position  after training. Ideal if you:
Focus better in the evening
Like calmer, more independent shifts
Prefer a different rhythm than the 9-5 world
Want daytime freedom in Malta
Training is done during daytime hours — then you move into night operations.
You Need Previous Experience In Customer Support  We're looking for people who already know how to:
Work with live chat, email and customer cases
Handle multiple conversations at once
Stay professional in fast-paced environments
Understand service, systems and customer responsibility
Experience in  iGaming  is a big plus.
What You'll Be Doing  You'll be the first point of contact for players via:
Live chat
Email
You'll handle:
Account questions
Player verification (KYC) & document processing
Payments & account-related queries
Responsible Gaming situations
Identifying suspicious behaviour
Investigating issues and providing solutions
You'll also:
Escalate complex or sensitive cases
Spot risks and unusual activity
Promote relevant services where appropriate
Deliver first-contact resolution whenever possible
This role combines  customer care, security awareness, and problem-solving .
Requirements   Fluent English + Finnish
Proven experience in customer support (chat/email based)
Comfortable working night shifts
Good judgment and attention to detail
Ability to work independently
Calm, structured communication style
Why iGaming experience matters  This role gives exposure to:
Payments & digital platforms
Compliance & KYC processes
Responsible Gaming
Security and fraud awareness
These skills are highly transferable inside the industry — many people grow into Fraud, Compliance, Payments, VIP or Senior roles from here.
Benefits   Relocation support within the EU
Night shift allowance
Health insurance
Commute allowance
Access to gym, sauna & recovery facilities
International, close-knit team
Real responsibility from the start
This role is for you if   You already know customer support
You want to work in iGaming
You prefer nights over mornings
You want an international life in Malta
Not everyone thrives  if you do, this is a strong career move.

#J-18808-Ljbffr