Customer Success Manager

About Kunak
Kunak designs and manufactures advanced solutions for air quality monitoring, including gas and particle analysis systems. Our technology helps cities, industries, and environmental organizations measure, understand, and improve air quality.
With customers in over 80 countries, Kunak combines hardware, software, and data to deliver reliable, high-quality environmental insights that support better decision-making.

Role Mission
Your mission is to  ensure customers achieve real value from Kunak solutions , driving product adoption, retention, and account growth.
You will act as a trusted advisor, helping customers use our technology effectively and  turn data into actionable insights .

Key Responsibilities
Onboarding & Activation:  Ensure a smooth start and fast time-to-value
Support setup, configuration, and initial training
Adoption & Value:  Monitor product usage and detect gaps
Guide customers on best practices and key features
Help customers interpret data and extract insights
Account Management:  Build strong relationships with key stakeholders
Identify risks and ensure high renewal rates
Growth:  Detect upsell and cross-sell opportunities
Collaborate with Sales to expand accounts
Training & Enablement:  Deliver training sessions
Improve documentation and onboarding materials
Customer Feedback:  Act as the voice of the customer internally
Identify improvements in product and processes

Collaboration:

Work with Technical Office, Support, Product, and Sales teams

What We Measure
Customer retention & churn
Product adoption and usage
Customer satisfaction (NPS / CSAT)
Expansion (upsell / cross-sell)

Profile
Degree in Engineering, Environmental Sciences, Chemistry, or similar
2–5+ years in Customer Success, Technical Account Management, or similar
Strong technical understanding (data, sensors, environmental monitoring…)
Ability to translate technical concepts into customer value
Excellent communication and analytical skills
Proactive, organized, and customer-focused mindset

Languages
Fluent English (spoken and written) is required
Additional languages are a plus

Nice to Have

Experience with SaaS or data platforms and their related CSM KPIs.
Experience in environmental or industrial sectors

What We’re Looking For (Important)
This role requires a  strong technical profile combined with a customer-oriented mindset
We value candidates who can understand complex systems and clearly explain them to customers
Previous experience in Customer Success is a plus, but the ability to learn, communicate, and drive customer value is essential

Why Join Kunak
Join a fast-growing international company where you will play a key role in  driving customer success and maximizing the impact of environmental data .
This is a high-impact role with strong ownership and visibility across the company.